Impactful Debit Card Dispute Specialist

247Hire; Pensacola (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

Navy Federal Credit Union in Pensacola seeks an Operations Specialist to review, process and resolve routine Debit Card dispute cases, applying Federal/Visa regulations and internal policies. You will research adjustments, request information, and make decisions within authorized monetary limits.

You will document and monitor arbitration, perform general ledger entries, use dispute management systems, and coordinate with members, processors and issuers.

Qualifications

• Familiarity with PIN-based dispute regulations and systems.
• Experience with accounting, research or auditing in a financial institution.
• Ability to analyze facts and draw logical conclusions.
• Experience with financial transaction processing responsibilities.
• Knowledge of compliance and regulations related to debit card disputes.
• Ability to manage multiple tasks with high accuracy.
• Experience in high-volume, fast-paced environments.
• Strong customer service and communication skills.
• Ability to navigate multiple screens and applications.

Responsibilities

• Review, process and resolve routine Debit Card dispute cases per regulations.
• Research adjustments and prepare cases for filing against institutions.
• Request information to clarify details within mandated time frames.
• Make decisions within monetary limits.
• Document and monitor arbitration and compliance to minimize losses.
• Execute general ledger entries for monthly project balances.
• Research cases using Dispute Case Management Systems and related tools.
• Identify transactions for chargebacks and provide basic analysis.
• Review and resolve routine dispute cases and respond to actions by other institutions.
• Scan documentation and record actions.
• Resolve PIN-based debit card cash and purchase dispute issues.
• Communicate with members, vendors and financial institutions.
• Stay informed of regulatory changes and incorporate into operations.
• Provide guidance and assist training Level I specialists.

Skills

Multitasking

Accuracy

Customer service

Analytical thinking

Communication skills

Tools

Dispute Case Management Systems

Visa databases

RDR

Visa Online

Online Communication tools

Job description

Navy Federal Credit Union in Pensacola seeks an Operations Specialist to review, process and resolve routine Debit Card dispute cases, applying Federal/Visa regulations and internal policies. You will research adjustments, request information, and make decisions within authorized monetary limits.

You will document and monitor arbitration, perform general ledger entries, use dispute management systems, and coordinate with members, processors and issuers.