Debit Card Support Specialist/ Debit Card Disputes Clerk - Remote

ZILLION TECHNOLOGIES, INC; Glen Allen (MO); Remote; USD 40,000 - 60,000; Full time

Job summary

Zillion Technologies, Inc in Glen Allen, MO is seeking a Debit Card Disputes Clerk/Financial Investigations Support Specialist to investigate debit card disputes and maintain compliance with various regulations.

The ideal candidate will have excellent communication skills, understanding of VISA rules, and previous debit card fraud experience. This full-time role requires strong leadership abilities and proficiency in Microsoft Office. Zillion Technologies is committed to workforce diversity.

Qualifications

• Excellent communication skills, including writing, editing, and public speaking.
• Ability to lead projects independently.
• Proficient in Microsoft Word, Excel, PowerPoint, and SharePoint.
• Ability to handle multiple tasks with attention to detail.
• Previous experience/understanding of debit card fraud.

Responsibilities

• Investigate debit card disputes, both fraud and non-fraud related.
• Maintain compliance with Regulation E, VISA, NACHA, and the bank's T&C.
• Complete thorough investigations and regulatory reports as necessary.

Skills

Excellent communication skills

Leadership ability

Sound business judgment

Microsoft Office proficiency

Attention to detail

Flexibility and adaptability

Understanding of VISA rules

Debit card fraud experience

Job description

Company Description

Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.

Job Description

• Full-time

Job Title - Debit Card Disputes Clerk/ Financial Investigations Support Specialist

Number of Positions - 1

The Financial Investigation support specialist is responsible for investigating debit card disputes (fraud and non-fraud related), while maintaining the bank's compliance with RegulationE, VISA, NACHA, and AUB's T&C.

The investigator is expected to complete a thorough investigation and complete regulatory reports, if warranted. The investigator will be used to augment current staff due to an increased work load and attrition.

Qualifications

• Basic understanding of VISA rules/disputes
• Excellent communication skills, including writing, editing, proof reading, and speaking
  • Ability to lead projects independently.
  • Ability to address audiences of varying sizes internally and externally
  • Ability to exercise sound business judgment
  • Working knowledge of generally accepted business practices for internal communications
  • Proficient computer skills relevant to Microsoft Word, Excel, PowerPoint, and SharePoint
  • Ability to handle multiple tasks with attention to details
  • Flexible, able to adapt to change and comfortable with ambiguity.
• Previous debit card fraud experience/understanding

Additional Information

Zillion Technologies, Inc is an Equal Opportunity and Affi­rmative Action Employer committed to the value of workforce diversity.