Debit Card Disputes Analyst

State Employees' Credit Union Inc; Raleigh (NC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

State Employees' Credit Union is seeking a Debit Card Disputes Analyst to support members by processing non-fraud disputes across multiple applications. The role emphasizes accuracy, critical thinking, and handling all steps of the dispute lifecycle in line with Visa/Mastercard rules and governing regulations.

The position is hybrid in Raleigh, NC, requires a high school diploma (bachelor’s preferred), and about 2 years in debit card operations or related financial services.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Experience in debit card operations or financial services is valued.

Responsibilities

• Verify claim accuracy and determine necessary actions; obtain extra documentation as needed.
• Resolve routine and moderately complex disputes; process reversals of provisional credit.
• Analyze incidents requiring knowledge of multiple products or account types.
• Resolve cardholder liability based on a reasonable investigation.
• Manage all aspects of the dispute process in compliance with Visa/Mastercard rules and regulations.
• Review and respond to cardholder inquiries about claim status.

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Debit Card Disputes Analyst# SECU Careers## Debit Card Disputes AnalystApply: Operations -Yonkers Road: Full time: Posted Today: JR-16592**If you are motivated and believe in the credit union philosophy of \"People Helping People,\" join our team!****JOB DESCRIPTION:**The Debit Card Dispute Analyst will provide support to members by processing non-fraud disputes within various applications.**ESSENTIAL RESPONSIBILITIES:*** 25% - Claim Accuracy + Validates accuracy of claim classification to determine the course of action needed to resolve the claim and retrieves additional documentation as needed.* 20% - Critical Thinking + Resolves routine and moderately complex member disputes and processes reversals of provisional credit to member accounts as needed. Pays close attention to mitigate financial losses, reviews merchant responses, and recovers funds on behalf of members.* 15% - Analytics + Analyzes incidents or cases that require knowledge of multiple products or account types.* 15% - Resolution + Resolves cardholder liability based on the results of a reasonable investigation.* 15% - Daily Operations + Manages all aspects of the dispute process in compliance with Visa/Mastercard, federal and state rules and regulations.* 10% - Communication + Reviews and responds to cardholder inquiries relating to the status of existing claims.**PREFERRED EDUCATION:*** High school diploma or equivalent required; bachelor’s degree preferred.**PREFERRED EXPERIENCE:*** 2 years of experience in debit card operations, disputes, fraud, or financial services operations required. **JOB ENVIRONMENT & PHYSICAL REQUIREMENTS:*** Hybrid position; office settings have physical proximity to other employees.* Some background noise from other employees, copy machines, and telephones.* Job requires a substantial amount of sitting.* Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.* Answer and operate a telephone. Office setting with physical proximity to other employees. Background noise from other employees, copy machine, and telephone. Hybrid work schedule.SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.***Disclaimer****State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.*