Debit Card Operations & Dispute Specialist

MidFirst Bank; Oklahoma City (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

MidFirst Bank is seeking a Debit Card Operations & Dispute Specialist to join the Card Services team within Bank Operations. You will handle debit and prepaid card disputes, provide quick telephone and email support to customers and partners, and help ensure compliance with Regulation E and network rules.

In this role, you will collaborate with Visa, MasterCard, FIS, and Datacard to optimize dispute processing, mitigate risk around card issuance, and support process improvements.

Qualifications

• Experience in debit/prepaid card disputes or related processes.
• Ability to read and develop departmental procedures.
• Strong communication via phone and email with internal/external customers.

Responsibilities

• Process disputes for debit card transactions.
• Provide telephone and email support to internal and external customers.
• Perform risk mitigation related to card issuance and maintenance exceptions.
• Collaborate with Visa, MasterCard, FIS, and Datacard to use available tools.

Skills

Communication

Problem solving

Attention to detail

Critical thinking

Reliability

Independent work

Education

Banking experience or college degree

Tools

MS Outlook

MS Excel

CentrixDTS

Dispute processing software

Job description

Debit Card Operations & Dispute Specialist

This position is part of the Card Services department within our Bank Operations group. Card Services is primarily responsible for managing the dispute process for debit card transactions, ensuring MidFirst complies with Regulation E and the card network requirements. Critical daily tasks in the department include, but are not limited to, processing disputes, providing telephone and email support to internal and external customers regarding debit and prepaid card issues, performing risk mitigation activities surrounding card issuance and maintenance exceptions, and working internally with critical partners (Visa, MasterCard, FIS, Datacard, etc.) to ensure the bank is using all available tools effectively and efficiently to operate successfully.

Position Requirements

• 1-3 years banking experience or college degree preferred
• Consistently perform in a volume driven environment where workload fluctuates, but deadlines stay the same and service levels must be met
• Ability to communicate efficiently and effectively on the phone and through email to internal customers and business partners
• Strong work ethic, critical thinking, and problem solving skills with attention to detail
• Ability to escape issues and concerns appropriately
• Ability to perform specific tasks independently and with a high degree of reliability
• Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific software and web-based applications
• Experience with CentrixDTS and/or dispute processing is preferred

In addition, the position is expected to read, reference, interpret, and develop written departmental procedures, cross train on department tasks, make suggestions to correct or enhance existing processes, and take advantage of available opportunities to develop a deeper understanding of applicable regulations, operational compliance, and the banking industry to support career development and growth.

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