Debit Card Disputes Analyst

SECU; Raleigh (NC); Híbrido; USD 42 000 - 70 000; Tempo integral

Resumo da oferta

SECU is seeking a Debit Card Dispute Analyst to support members by processing non-fraud disputes within various applications. The role involves precise claim classification, resolving disputes, and ensuring compliance with Visa/Mastercard regulations.

Hybrid work arrangements in Raleigh, NC are available. Ideal candidates will have 2 years of debit card operations or related financial services experience and a preferred bachelor’s degree.

Qualificações

• High school diploma or equivalent required; bachelor’s degree preferred.
• 2 years of experience in debit card operations, disputes, fraud, or financial services operations.

Responsabilidades

• Validate claim classification accuracy and retrieve documentation as needed.
• Resolve routine and moderately complex member disputes and process reversals of provisional credit to member accounts.
• Analyze incidents requiring knowledge of multiple products or account types.
• Resolve cardholder liability based on investigation results.
• Manage the dispute process in compliance with Visa/Mastercard, federal and state rules and regulations.
• Review and respond to cardholder inquiries about the status of existing claims.

Conhecimentos

Dispute processing

Regulatory compliance

Customer service

Formação académica

High school diploma or equivalent

Bachelor’s degree preferred

Descrição da oferta de emprego

If you are motivated and believe in the credit union philosophy of "People Helping People,", join our team!

The Debit Card Dispute Analyst will provide support to members by processing non-fraud disputes within various applications.

ESSENTIAL RESPONSIBILITIES

• 25% - Claim Accuracy
  • Validates accuracy of claim classification to determine the course of action needed to resolve the claim and retrieves additional documentation as needed.
• 20% - Critical Thinking
  • Resolves routine and moderately complex member disputes and processes reversals of provisional credit to member accounts as needed. Pays close attention to mitigate financial losses, reviews merchant responses, and recovers funds on behalf of members.
• 15% - Analytics
  • Analyzes incidents or cases that require knowledge of multiple products or account types.
• 15% - Resolution
  • Resolves cardholder liability based on the results of a reasonable investigation.
• 15% - Daily Operations
  • Manages all aspects of the dispute process in compliance with Visa/Mastercard, federal and state rules and regulations.
• 10% - Communication
  • Reviews and responds to cardholder inquiries relating to the status of existing claims.

PREFERRED EDUCATION

• High school diploma or equivalent required; bachelor’s degree preferred.

PREFERRED EXPERIENCE

• 2 years of experience in debit card operations, disputes, fraud, or financial services operations required.

JOB ENVIRONMENT & PHYSICAL REQUIREMENTS

• Hybrid position; office settings have physical proximity to other employees.
• Some background noise from other employees, copy machines, and telephones.
• Job requires a substantial amount of sitting.
• Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
• Answer and operate a telephone. Office setting with physical proximity to other employees. Background noise from other employees, copy machine, and telephone. Hybrid work schedule.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.