Debit Card Dispute Analyst (Reg E & Zelle)

First American Bank; Miami (FL); Remote; USD 30,000 - 39,000; Full time

Job summary

First American Bank in Florida, originally founded in Chicago, has grown through Wisconsin and Florida to over 60 locations with assets over $8+ billion. A community bank with international expertise and a forward-looking philosophy, it offers visibility, career growth, and stability.

The Debit Card Dispute Specialist role (hourly, non-exempt) investigates and resolves debit card and Zelle disputes, researching cases to meet Regulation E compliance and handling unposted cardholder items and

Qualifications

• High school diploma or equivalent required.
• Minimum one year of experience in banking or bank-related field required.
• Previous experience in debit/credit card operations and balancing/account reconciliation preferred.
• Professional, comfortable speaking with external and internal contacts with effective communication.
• Ability to convey thoughts clearly via emails, letters, and electronic platforms.
• Maintain professional demeanor, appearance, and presence in line with industry standards.
• Maintain good working relationships with internal partners and exhibit interpersonal skills.
• Use sound professional judgment to balance organizational and customer interests.
• Proficiency with Microsoft 365 and ability to prepare or review documents and reports.
• Demonstrated ability to learn new systems and adapt workflows.
• Occasional travel to other First American Bank locations may be required.
• Typical schedule is Monday through Friday 8:00 a.m. to 5:00 p.m.; additional hours may be needed.
• Punctuality is required to maintain customer service standards.

Responsibilities

• Investigate and resolve debit card disputes while ensuring Regulation E compliance and review chargeback statuses.
• Comply with REG E, MasterCard rules, Network rules, and internal policies.
• Process Zelle dispute claims and ensure they are processed per policies and regulatory requirements.
• Prepare the MasterCard Billing Reports (MCB).
• Prepare end-of-month status reports.
• Monitor Account Data Compromise alerts and reissue warm cards as needed.
• Perform general research tasks related to debit card operations.
• Conduct and complete additional assignments/projects as designated by management.

Skills

Interpersonal skills

Punctuality

Professional demeanor

Written communication

Banking experience

Education

High school diploma or equivalent

Tools

Microsoft 365

Job description

First American Bank in Florida, originally founded in Chicago, has grown through Wisconsin and Florida to over 60 locations with assets over $8+ billion. A community bank with international expertise and a forward-looking philosophy, it offers visibility, career growth, and stability.

The Debit Card Dispute Specialist role (hourly, non-exempt) investigates and resolves debit card and Zelle disputes, researching cases to meet Regulation E compliance and handling unposted cardholder items and