Dispute Resolution Specialist I | Banking Ops

First Mid; Mattoon (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) match

Stock Purchase Plan

PTO & holidays

Tuition reimbursement

Parental leave

Job summary

First Mid Bancshares, Inc. is seeking a Dispute Resolution Specialist I to join the Disputes team in a fast-paced, collaborative environment. You will handle daily dispute processing, customer service, and regulatory requirements across debit card, ACH, ATM, and Zelle transactions.

This role emphasizes analysis, problem solving, and attention to detail, with training on Regulation E and related rules. It offers competitive rewards within our Total Rewards program and opportunities for growth

Qualifications

• Associates degree preferred, training normally acquired through high school education or equivalent relevant work experience.
• 2+ years of banking experience required.
• Regulation E error resolution experience preferred.

Responsibilities

• Comprehensive understanding of the dispute tracking software.
• Take all required training to become familiar with Regulation E and dispute rules.
• Monitors and processes a high volume of dispute claims for debit card, ACH, ATM, and Zelle transactions.
• Researches, resolves, and posts adjustments for dispute claims within required timeframes.
• Be involved in all initial stages of the dispute and chargeback lifecycle, including case initiation and evidence gathering, merchant contact and chargeback.
• Conduct phone interviews with customers, suspects, and external agencies to obtain information critical in determining First Mid's liability and risk exposure.
• Demonstrated ability to define problems, collect data, establish facts, work with variables in standardized and diverse situations and draw valid conclusions.
• Routinely use case management tools and reports to actively review and maintain your caseloads, to ensure timely and accurate handling of customer inquiries.
• Complete incident reports in accordance with internal bank procedures and current Bank regulations.
• Monitors daily fraud reports and uploads CAMS information into dispute tracking software.
• Reconciles an assigned general ledger daily exercising a higher level of judgment.
• Provides support to the frontline deposit staff to answer questions regarding various dispute scenarios.
• Adheres to policies and procedures within the department.
• Keep current on local and bankcard industry fraud trends and notify management and bank personnel as deemed necessary.
• Completes addendums to accounts when needed.
• Works as a liaison between disputes, frontline personnel and other internal departments.
• Reviews and corrects errors identified.
• Assists with training frontline staff and other internal department personnel on dispute processes.
• Participates in training and cross-training.
• Performing related clerical functions and duties, and special projects as assigned.
• Assists co-workers with unique scenarios prior to escalation to the Dispute Resolution Specialist II and/or Manager.
• Provide escalated research, troubleshooting and remediation of issues.
• Complete required Visa Basic Dispute Resolution training.

Skills

Regulation E

Visa Rules

NACHA Rules

Analytical skills

Communication skills

Dispute tracking software

MS Office

Education

Associates degree preferred

2+ years banking experience

Regulation E experience

Tools

Dispute tracking software

CAMS system

Microsoft Office

Job description

First Mid Bancshares, Inc. is seeking a Dispute Resolution Specialist I to join the Disputes team in a fast-paced, collaborative environment. You will handle daily dispute processing, customer service, and regulatory requirements across debit card, ACH, ATM, and Zelle transactions.

This role emphasizes analysis, problem solving, and attention to detail, with training on Regulation E and related rules. It offers competitive rewards within our Total Rewards program and opportunities for growth