Debit Card & ATM Support Specialist

US Lawns; Burley (ID); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

401(k)

Employee Stock Ownership Plan

Paid Vacation

Sick Time

Life Insurance

Long-term Disability Insurance

Job summary

D.L. Evans Bank is seeking a Debit Card / ATM Representative I in Burley, Idaho. The role focuses on delivering excellent customer service, handling routine Debit Card and ATM tasks, reviewing fraud alerts, posting transactions, and supporting dispute processing and card maintenance.

You will assist branch personnel, ensure security and accuracy, and maintain effective communication with customers and staff while handling gift and reloadable cards and related processing duties.

Qualifications

• High school diploma or equivalent and experience in banking, financial services, or customer service.
• Associate degree or two years of banking/financial services experience preferred; background in debit cards or dispute processing is a plus.

Responsibilities

• Perform routine Debit Card service functions and card maintenance.
• Assist with gift and reloadable card processing and inventory.
• Support ATM issue resolution and service cases with service providers.
• Assist with Debit Card dispute processing and documentation.
• Maintain security and confidentiality of Debit Card data and transactions.
• Communicate with Bank personnel and customers to resolve issues promptly.

Skills

Debit Card Processing

Customer Service

Fraud Monitoring

Attention to Detail

Communication

Education

Associate degree preferred

Banking/Financial experience preferred

Tools

Centrix DTS

Fiserv

Job description

D.L. Evans Bank is seeking a Debit Card / ATM Representative I in Burley, Idaho. The role focuses on delivering excellent customer service, handling routine Debit Card and ATM tasks, reviewing fraud alerts, posting transactions, and supporting dispute processing and card maintenance.

You will assist branch personnel, ensure security and accuracy, and maintain effective communication with customers and staff while handling gift and reloadable cards and related processing duties.