Bank Teller & Customer Experience Specialist

US Lawns; Idaho; On-site; USD 28,000 - 38,000; Full time

Job summary

D.L. Evans Bank in Southern Idaho is seeking a Teller to handle deposits, withdrawals, loan payments, cashier's checks, and other cash transactions. You will balance daily totals, verify cash and signatures, and assist customers promptly and professionally.

Responsibilities include cross-selling bank services, maintaining security of the workspace, and providing accurate information to customers in person, by phone, or by mail. Equal Opportunity Employer.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Knowledge of bank operations policies and procedures preferred.
• Basic cash handling skills/experience preferred.
• Able to operate related computer applications and business equipment (adding machine, typewriter, copy machine, coin and money counting machines, telephone, scanner, branch capture machine).
• Professional appearance, dress, and attitude.
• Good communication skills.
• Good typing skills.
• Good math skills.

Responsibilities

• Represents the Bank in a courteous and professional manner.
• Receives deposits and loan payments in person or by mail.
• Processes cash advances, gift/travel cards, cashiers’ checks, government bonds, and similar transactions.
• Disburses cash for checks/withdrawals and pays out money after verification of signatures and customer balances.
• Processes transfers.
• Processes assigned cash and transactions and balances at end of day.
• Verifies transactions, monitors deposit amounts, examines documents for proper endorsement and negotiability, and detects and resolves discrepancies promptly.
• Maintains security of assigned work area, places cash in teller drawer, and locks all drawers when leaving work area.
• Places holds on uncollected funds when necessary in accordance with established policy.
• Ensures that customers' requests and questions are promptly resolved.
• Operates online teller terminal and provides information about account status in person, by telephone, or by mail.
• Receives account holders' change of address and forwards documentation to the appropriate department.
• Maintains privacy of customer account information.
• Maintains and projects the Bank's professional reputation.
• Directs calls to appropriate person/department as necessary and records and relays messages as appropriate.
• Helps other area personnel as required.
• Keeps management informed of area activities and any significant problems or concerns.
• Completes required reports and records accurately and promptly.
• Performs drive-up teller and night drop functions as assigned.
• Cross-sells bank services by maintaining a general working knowledge of all bank products.
• Keeps work area and equipment clean, secure, and well maintained.
• Completes special projects as assigned.
• Attends meetings as required.
• Maintains the professional reputation of D.L. Evans Bank.
• Promotes D.L. Evans Bank at all times.
• Serves as a representative for D.L. Evans Bank in the community.

Education

High school diploma or GED

Tools

Adding machine

Typewriter

Coin and money counting machines

Scanner

Branch capture machine

Job description

D.L. Evans Bank in Southern Idaho is seeking a Teller to handle deposits, withdrawals, loan payments, cashier's checks, and other cash transactions. You will balance daily totals, verify cash and signatures, and assist customers promptly and professionally.

Responsibilities include cross-selling bank services, maintaining security of the workspace, and providing accurate information to customers in person, by phone, or by mail. Equal Opportunity Employer.