Debit Card & ATM Support Associate I

D.L. Evans Bank; Burley (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

401(k)

Employee Stock Ownership Plan

Paid Vacation

Sick Time

Life Insurance

Long-term Disability Insurance

Job summary

D.L. Evans Bank is seeking a Debit Card / ATM Representative I to provide exceptional customer service, manage card maintenance, fraud alerts, and dispute processing. You will assist branch personnel with ATM issues, balance ledgers, and maintain card inventory and stock ordering.

The role emphasizes accuracy, confidentiality, and timely response to customer inquiries while supporting various card programs and reporting. A background in banking or financial services is preferred.

Qualifications

• High school diploma or equivalent and 1+ year banking, financial services, customer service, or related experience.
• Must have basic knowledge of banking products, services, and customer service practices.
• Strong attention to detail, organizational, communication, and problem-solving skills.

Responsibilities

• Provide routine Debit Card service functions, including card activation, travel alerts, and hot card handling.
• Assist with Debit Card fraud alerts, posting of transactions, and balancing GL accounts.
• Support ATM functions and coordinate with Fiserv or ATM service providers for maintenance.
• Assist Debit Card disputes using Centrix DTS and document the process.
• Maintain security and confidentiality in Debit Card processing.
• Communicate effectively with Bank personnel and customers, escalating complex issues.

Skills

Attention to detail

Team player

Fast-paced environment

Organizational skills

Train and lead others

Analytical skills

Problem solving

Data management systems

Education

Associate degree in business/finance

Two years banking/financial services experience

Tools

Fiserv

Centrix DTS

General Ledger systems

Job description

D.L. Evans Bank is seeking a Debit Card / ATM Representative I to provide exceptional customer service, manage card maintenance, fraud alerts, and dispute processing. You will assist branch personnel with ATM issues, balance ledgers, and maintain card inventory and stock ordering.

The role emphasizes accuracy, confidentiality, and timely response to customer inquiries while supporting various card programs and reporting. A background in banking or financial services is preferred.