Customer Service Specialist: Online Banking & Fraud Support

Bofc; Idaho Falls (ID); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Bofc in Idaho Falls is seeking a Customer Service Representative to provide exceptional support for online banking, debit card services, bill payment, and fraud prevention. You will greet customers, handle calls, assist with transfers, card issues, and research problems, acting as a liaison across bank departments.

This role requires strong communication, reliability, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED required; 1–3 years related experience preferred.
• Ability to read, analyze, and interpret general business periodicals, professional journals, and procedures.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Responsabilités

• Assist customers with online banking enrollment and Bill Pay questions.
• Assist customers with mobile app questions and concerns.
• Greet customers and determine reason for calling; manage large volumes of calls.
• Handle routine account requests such as transfers, stop payments, and inquiries about products and charges.
• Research and resolve customer problems; act as liaison between bank departments.

Connaissances

Customer service

Interpersonal skills

Oral communication

Ethics

Organizational support

Attendance/punctuality

Dependability

Formation

High school diploma or GED

Description du poste

Bofc in Idaho Falls is seeking a Customer Service Representative to provide exceptional support for online banking, debit card services, bill payment, and fraud prevention. You will greet customers, handle calls, assist with transfers, card issues, and research problems, acting as a liaison across bank departments.

This role requires strong communication, reliability, and the ability to multitask in a fast-paced environment.