Retail Operations Support Specialist (Statewide)

US Lawns; Nampa (ID); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

401(k)

Employee Stock Ownership Plan

Paid Vacation

Sick Time

Life Insurance

Long-term Disability Insurance

Job summary

D.L. Evans Bank, a longtime community bank, seeks an Operations Support Specialist to support branch and administrative staff with savings, checking, CDs, IRAs, and related processes.

You will resolve questions promptly while maintaining professional relationships and ensuring accurate records. Responsibilities include processing legal orders, monitoring dormant accounts, handling password resets for multiple systems, and assisting with audits and training checklists.

Qualifications

• Must be at least 18 years old.
• High School diploma or equivalent required.
• Good understanding of financial services and products preferred.
• Banking experience or knowledge of bank operations and regulations preferred.
• Professional appearance, dress, and attitude.
• Excellent written and verbal communication skills.
• Able to operate related computer applications and business equipment, including 10-key and telephone.
• Able to accommodate and get along well with coworkers.
• Able to work in a fast-paced environment.

Responsibilities

• Reviews and processes all legal orders received by the department or branches, including verification of ownership and notification as appropriate; monitoring daily activities and funds release.
• Monitors dormant accounts and reviews daily file maintenance.
• Receives and responds to calls from branch personnel regarding teller, new accounts, and operations functions.
• Resets passwords for programs such as Citrix, Loomis, Efunds, Test Bank, Branch Capture, Wire Exchange, and others.
• Reviews FIS/eFunds daily reports and monitors for Chexsystems hits, identity theft, and OFAC alerts.
• Assists with Reg E Monitoring and branch follow up.
• Assists with compiling and tracking audit reports and training checklists.
• Serves as a backup to Monitor and daily resolution of items not processed through new accounts imaging.
• Backs up for setting up retail branch personnel with user names and passwords for operations systems.

Skills

Excellent communication

Banking knowledge

Computer applications

Team collaboration

Fast-paced environment

Education

High School diploma

Tools

10-key

Telephone

Job description

Job Description

The Operations Support Specialist is responsible for providing support to branch and administrative personnel on savings, checking, CDs, IRAs, and other applications related to branch operations. He or she courteously and promptly resolves questions and problems and maintains professional relationships, monitors dormant accounts and completes daily file maintenance associated with dormant accounts, reviews Efunds/FIS daily reports and monitors for Chexsystems hits and OFAC alerts, reviews and processes legal orders and social security verifications received by the branches or departments, and completes related reports and maintains accurate records.

Qualifications

• Must be at least 18 years old
• High School diploma or equivalent required
• Good understanding of financial services and products preferred
• Banking experience or knowledge of bank operations and regulations preferred
• Professional appearance, dress, and attitude
• Excellent written and verbal communication skills
• Able to operate related computer applications and business equipment, including 10-key and telephone
• Able to accommodate and get along well with coworkers
• Able to work in a fast-paced environment

Responsibilities

• Reviews and processes all legal orders received by the department or branches, which includes verification of applicable ownership; notification to customers, branches, and special assets department as appropriate; monitoring daily 360 View Legal Order activities; and releasing of funds when applicable
• Monitors dormant accounts and reviews daily file maintenance associated with dormant accounts
• Receives and responds to phone calls from branch personnel in regards to teller, new accounts, and operations functions
• Completes password resets for the following programs: Citrix, Loomis, Efunds, Test Bank, Branch Capture, Wire Exchange, Cashier’s Checks/Forms, etc.
• Reviews FIS/eFunds daily reports and monitors for Chexsystems hits, possible identity theft, and OFAC alerts
• Assists with Reg E Monitoring and branch follow up
• Assists with compiling and tracking audit reports and training checklists
• Serves as a backup to Monitor and provides daily resolution of items not processed through new accounts imaging
• Serves as a backup for setting up retail branch personnel with applicable user names and passwords for operations systems including EZTeller, Citrix, Efunds, Harland Clarke, Loomis, Cashier’s Checks/Forms, Test Bank, etc.
• Serves as a backup for monitoring daily deficit balance report, closure and reporting of delinquent accounts, verification of maintenance, and other duties associated with Overdraft Courtesy Assists
• Maintains the professional reputation of D.L. Evans Bank
• Promotes D.L. Evans Bank at all times
• Serves as a representative for D.L. Evans Bank in the community

Company Description

D.L. Evans Bank is a community bank and has been since 1904. For many years, we have provided premier banking services to the residents of Southern Idaho and Northern Utah while fostering a working environment for our employees dedicated to teamwork and excellent customer service. If you are a dynamic and customer-driven individual, whether an experienced banker or just beginning your career, we encourage you to. D.L. Evans Bank is an Equal Opportunity Employer - veterans/individuals with disabilities. VEVRAA Federal Contractor. EOE/AA/Vets/IWD.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• FSA
• 401(k)
• Employee Stock Ownership Plan
• Paid Vacation
• Sick Time
• Life Insurance
• Long-term Disability Insurance