Dealership Service Manager

SKIMASTERS WATERSPORTS INC; Kenmore (WA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Dental insurance

Health insurance

Training & development

Vision insurance

Careers Advancement Opportunities

Flexible Scheduling

Competitive Compensation

Job summary

SKIMASTERS WATERSPORTS INC is hiring a Dealership Service Manager in Kenmore, Washington. The role involves overseeing a team, ensuring timely service completion, and maintaining high customer satisfaction. Candidates should have strong communication skills, previous management experience, and a solid understanding of marine services. A high school diploma or GED is required, while a bachelor’s degree is preferred. Competitive benefits and a dynamic work environment await the ideal candidate.

Qualifications

• Valid state-issued driver’s license and clean driving record required.
• Two years of experience as a marine service writer or service advisor.
• Deep understanding of marine technology and repair services.

Responsibilities

• Manage a team of marine service professionals.
• Ensure timely completion of repairs and maintenance.
• Mentor employees on improving sales and customer service.
• Oversee day-to-day operations of the service department.
• Manage service department paperwork flow.

Skills

Excellent communication skills

Customer relationship management

Service writer capabilities

Management experience

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Benefits

• Employee discounts
• Paid time off
• Dental insurance
• Health insurance
• Training & development
• Vision insurance
• Benefits/Perks
• Careers Advancement Opportunities
• Flexible Scheduling
• Competitive Compensation

Job Summary

We are looking for a Dealership Service Manager to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy marine service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.

Responsibilities

• Manage a team of marine service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Mentor employees on best practices for improving sales and customer service techniques
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

• High school diploma or GED required bachelor’s degree preferred
• Valid state-issued driver’s license and clean driving record are required
• Successful completion of a pre-employment drug and background screening
• At least two years of experience as an marine service writer or service advisor is required. Experience as an marine service manager is preferred
• Deep understanding of marine technology, marine service technician job duties, and marine repair services is required