MARINE SERVICE ADVISOR MANAGER

EAST COAST MARINE; Pompano Beach (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

East Coast Marine is seeking a motivated and experienced Service Advisor/Manager to join our growing team. As a trusted Platinum Mercury marine service dealership, we pride ourselves on delivering top-quality service, maintenance, and customer care for boaters who depend on us to keep their time on the water safe, enjoyable, and worry-free.

The Service Advisor/Manager will oversee daily service operations, manage customer relationships, coordinate repair and maintenance schedules, and ensure

Qualifications

• Minimum 5+ years of experience in marine service management.
• Strong leadership and organizational abilities are essential.
• Excellent communication and customer service skills required.

Responsibilities

• Greeting and assisting customers with service needs and repair scheduling.
• Coordinating workflow between technicians, parts, and service teams.
• Monitoring job progress to ensure timely and accurate completion.
• Managing service documentation, estimates, and invoicing.
• Building strong, long-term customer relationships.

Skills

Leadership

Organizational skills

Customer service

Communication

Job description

Benefits:

• 401(k)


• Bonus based on performance


• Company parties


• Competitive salary


• Health insurance


• Opportunity for advancement


• Paid time off


• Profit sharing


• Training & development

East Coast Marine is seeking a motivated and experienced Service Advisor/Manager to join our growing team. As a trusted Platinum Mercury marine service dealership, we pride ourselves on delivering top-quality service, maintenance, and customer care for boaters who depend on us to keep their time on the water safe, enjoyable, and worry-free.

The Service Advisor/Manager will be a key leader in our dealership—overseeing daily service operations, managing customer relationships, coordinating repair and maintenance schedules, and ensuring that our team consistently meets the highest standards of quality and efficiency.

Key Responsibilities Include:

• Greeting and assisting customers with service needs and repair scheduling


• Communicating service recommendations clearly and professionally


• Coordinating workflow between technicians, parts, and service teams


• Monitoring job progress to ensure timely and accurate completion


• Managing service documentation, estimates, and invoicing


• Building strong, long-term customer relationships

What We’re Looking For:

• Strong organizational and leadership skills


• Excellent communication and customer service abilities


• Experience in marine service management with a minimum 5+ years of experience required


• Ability to work in a fast-paced, customer-focused environment


• A passion for boating and the marine industry is a plus

We offer a competitive compensation package, opportunities for professional growth, and the chance to be part of a dealership that values teamwork, integrity, and customer satisfaction.