Dealership Service Coordinator: Scheduling & Support

iA American Warranty Group; Kalamazoo (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Disability insurance (Short & Long‑Tip

401(k) with company match

Paid time off

Employee assistance program

Job summary

Great Lakes Chemicals, a unit of iA American Warranty Group, is seeking a Service Coordinator to manage dealership service activities, schedule maintenance, and support service personnel. The role emphasizes strong communication, organization, and customer service to ensure a premier dealership experience.

Candidates should have a high school diploma or GED and a valid driver’s license. Prior customer service or coordination experience is a plus, with opportunities to grow within a collaborative

Qualifications

• High school diploma or GED required.
• Valid driver's license required.
• Experience in customer service, service coordination, dealership operations, or administrative support is a plus.

Responsibilities

• Answer incoming calls and provide prompt, professional support to dealerships and service personnel.
• Schedule services and create work orders to meet dealership needs on time.
• Deliver a premier dealership service experience in person and by phone.
• Monitor dealership service activities and ensure completion per requirements.
• Maintain accurate records and proper handling/storage of documentation.
• Act as liaison between dealerships and service personnel for requests and needs.
• Identify potential sales opportunities and new leads to support business growth.

Skills

Communication skills

Customer service

Organization

Attention to detail

Multitasking

Relationship building

Basic computer skills

Learn new systems

Driver's license

Education

High school diploma or GED

Job description

Great Lakes Chemicals, a unit of iA American Warranty Group, is seeking a Service Coordinator to manage dealership service activities, schedule maintenance, and support service personnel. The role emphasizes strong communication, organization, and customer service to ensure a premier dealership experience.

Candidates should have a high school diploma or GED and a valid driver’s license. Prior customer service or coordination experience is a plus, with opportunities to grow within a collaborative