Service Operations Coordinator — Scheduling & Support

Alta Equipment Company; Livonia (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Training

Outstanding benefits package (Medical,

401(k) with match

Competitive wages

Company laptop

Paid time off

10 paid holidays

Job summary

Alta Equipment Group in Livonia, MI is seeking a full-time Service Coordinator to interface with service customers, technicians, parts, and vendors. You’ll schedule and confirm service appointments, open and close work orders, and track costs and WIP.

Strong computer skills (Word, Excel, Outlook) and ideally ERP experience are required. Excellent verbal and written communication, time management, and the ability to work with all levels of staff are essential.

Qualifications

• Customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Language Skills - Intermediate: ability to read and interpret documents and write routine reports.
• Mathematical & reasoning skills: basic arithmetic for money, units, and measurements; apply simple instructions.

Responsibilities

• Answering internal and customer service calls
• Weekly payroll timecard entry
• Opening and closing work orders, including accurately recording story lines into each order
• Responsible for costing work orders at a rate of no less than 225 segments per month
• Follow up with other inter-company departments on open issues
• Monitor work in process (WIP)
• Scheduling periodic maintenance for customer equipment
• Scheduling transportation for any piece of equipment that needs to be moved to a branch and/or customer
• Cross train with other admin staff to provide back-up in all positions
• Research billing and invoicing questions and provide solutions
• Incorporate Alta's Guiding Principles into daily activities
• Performs other duties as assigned
• Consistent, regular, and reliable attendance including being ready for work at the designated start time

Skills

Customer service

MS Office (Word/Excel/Outlook)

Verbal & written communication

Time management

Reading & writing documents

Adaptability

Tools

ERP systems

Job description

Alta Equipment Group in Livonia, MI is seeking a full-time Service Coordinator to interface with service customers, technicians, parts, and vendors. You’ll schedule and confirm service appointments, open and close work orders, and track costs and WIP.

Strong computer skills (Word, Excel, Outlook) and ideally ERP experience are required. Excellent verbal and written communication, time management, and the ability to work with all levels of staff are essential.