Dealership Sales & Operations Specialist

DriveTime; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Life insurance

Disability coverage

Growth opportunities with internalProm

Tuition reimbursement

Wellness program

Competitive pay

Closed Sundays (consistent schedule)

Paid time off and holidays

Job summary

DriveTime is seeking a Customer Experience & Sales Support Associate at our Phoenix dealerships. You’ll greet customers, explain vehicle features, and guide them through pricing and financing basics to create a positive buying experience.

You’ll follow up on leads, schedule appointments, and support the sales team with test drives and presentations, while handling paperwork and cross-department operations.

Qualifications

• High School Diploma or GED required; associates or bachelor’s preferred or equivalent experience.
• 1–3 years related work experience in hospitality, sales and/or retail.
• Able to progress through multi-phase learning certification of Level 1 and 2 assuming increasing responsibility for sales and operations.
• Positive attitude with a willingness to learn and grow.
• Valid driver’s license and acceptable driving record for the previous 3 years
• Must be at least 18 years of age
• Ability to pass a drug test and a background check

Responsibilities

• Greet customers in a friendly, professional manner and create a positive dealership experience.
• Assist Sales & Operations Advisors during purchasing process including presenting vehicle features, pricing, financing basics, and dealership services to confidently assist customers.
• Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships and maintain engagement.
• Schedule appointments and maintain consistent communication with prospective customers through phone calls, text and email using the expected nurture strategy.
• Support the sales team with test drives, vehicle presentations, and customer follow-up activities.
• Assist with processing paperwork including down payments, title documents, trade information, and loan paperwork.
• Support daily dealership operations by helping where needed across departments.
• Maintain vehicle inventory presentation and showroom organization.
• Help maintain operational flow, organization, and accountability throughout the dealership.
• Utilize internal technical systems to support dealership operations and ensure a seamless end-to-end customer journey.

Skills

Customer service

Sales support

Communication skills

Team player

Multitasking

Education

High School Diploma or GED

Associates or bachelor’s preferred

Job description

DriveTime is seeking a Customer Experience & Sales Support Associate at our Phoenix dealerships. You’ll greet customers, explain vehicle features, and guide them through pricing and financing basics to create a positive buying experience.

You’ll follow up on leads, schedule appointments, and support the sales team with test drives and presentations, while handling paperwork and cross-department operations.