Dealer Support Supervisor — Order & Operations Lead

Yamaha Corporation of America; Buena Park (CA); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

401k with match

Bonus program

Wellness program

Employee product discount

Casual dress

Job summary

Yamaha Corporation of America is seeking a Supervisor, Dealer Support for the Audio Business Unit. You will lead a team delivering exceptional operational support, focusing on order accuracy, timely shipments, and issue resolution to support dealer customers.

The role emphasizes supervising staff, maintaining KPI goals, JSOX compliance, and collaboration across Sales, Operations, and IT systems. Competitive benefits and bonus opportunities accompany the position.

Qualifications

• Proficient in Microsoft Office Suite.
• ERP System experience.
• CRM experience.
• Experience with order processing in customer service/support environment.

Responsibilities

• Resolve escalated issues.
• Manage timekeeping and expenses.
• Update team metrics.
• Create and maintain Oracle modifiers and all documentation for JSOX compliance.
• Dealer Support: monitor incoming queue calls.
• Support Salesforce case workload.
• Process and assist leader with knowledge transfer of order management transactions.

Skills

Leadership

Customer service

Team management

Data analysis

Tools

Microsoft Office Suite

ERP System experience

CRM experience

Salesforce Dashboard/Reports

Tableau

Job description

Yamaha Corporation of America is seeking a Supervisor, Dealer Support for the Audio Business Unit. You will lead a team delivering exceptional operational support, focusing on order accuracy, timely shipments, and issue resolution to support dealer customers.

The role emphasizes supervising staff, maintaining KPI goals, JSOX compliance, and collaboration across Sales, Operations, and IT systems. Competitive benefits and bonus opportunities accompany the position.