Dealer Support Supervisor: Order Management & Team Leadership

Yamaha Corporation; Buena Park (CA); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401k with match

Performance-based bonus

Employee product discounts

Private concerts from artists

Job summary

Yamaha Corporation of America is seeking a Supervisor, Dealer Support to lead a team delivering exceptional operational support for the Audio Business Unit. You will oversee order processing, monitor queues, and drive accuracy and timely shipments to customers and partners.

The role emphasizes cross-functional collaboration, data-driven decision making, and compliance with JSOX, with a focus on developing team members and achieving departmental KPIs.

Qualifications

• Proficient in Microsoft Office Suite.
• ERP System experience.
• CRM experience.
• Experience with order processing in customer service/support environment.
• Experience in a cross-functional, matrix environment.
• Experience in expense control, including timekeeping.
• Salesforce Dashboard/Reports experience.
• Tableau or similar database software experience.
• 3+ years' experience with order processing in customer service/support environment; Budget management.

Responsibilities

• Resolve escalated issues
• Manage timekeeping and expenses
• Update team metrics
• Create and maintain Oracle modifiers and all documentation for JSOX compliance
• Dealer Support: monitor incoming queue calls
• Support Salesforce case workload
• Process and assist leader with knowledge transfer of order management transactions

Skills

CRM experience

ERP experience

Order processing

Microsoft Office

Salesforce Dashboards

Tableau

People management

Timekeeping & expenses

Budget management

Tools

Tableau

Salesforce

Job description

Yamaha Corporation of America is seeking a Supervisor, Dealer Support to lead a team delivering exceptional operational support for the Audio Business Unit. You will oversee order processing, monitor queues, and drive accuracy and timely shipments to customers and partners.

The role emphasizes cross-functional collaboration, data-driven decision making, and compliance with JSOX, with a focus on developing team members and achieving departmental KPIs.