Dealer Success Strategist & Training Enablement

Socket.dev; Scranton (Lackawanna County); On-site; USD 110,000 - 125,000; Full time

Job summary

Capital One is seeking a Dealer Success Manager to act as a strategic consultant and partner to auto dealers, aligning with the Capital One Sales Process. The DSM collaborates with POD teammates to strategize and enable adoption of Navigator Platform, driving ROI conversations and successful deployments.

Travel up to 50% within the Syracuse, NY or Scranton, PA metro areas, and you will train dealers, troubleshoot Navigator Platform, and advance dealer relationships through proactive support and

Qualifications

• High School diploma, GED or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship management.
• Bachelor's Degree preferred.

Responsibilities

• Strategic POD Partnership: Collaborate with the Area Sales Manager and POD team to develop market strategies and unified sales goals.
• Sales Enablement and Retention Cycle Ownership: Drive customer adoption and retention for Navigator Platform and support POD sales efforts.
• Driving process improvements aligned with the Capital One Sales Process to improve customer outcomes.
• Providing subject matter expertise on processes and Navigator Platform for the Sales organization.
• Product and Process troubleshooting related to Navigator Platform.
• Frequent in-market visits to dealerships to strengthen relationships and enable customers.

Skills

Process Management

Relationship Management

Education

Bachelor's Degree

Job description

Capital One is seeking a Dealer Success Manager to act as a strategic consultant and partner to auto dealers, aligning with the Capital One Sales Process. The DSM collaborates with POD teammates to strategize and enable adoption of Navigator Platform, driving ROI conversations and successful deployments.

Travel up to 50% within the Syracuse, NY or Scranton, PA metro areas, and you will train dealers, troubleshoot Navigator Platform, and advance dealer relationships through proactive support and