Dealer Success Strategist

Capital One National Association; St. Louis (MO); On-site; USD 109,900 - 125,400; Full time

Job summary

Capital One National Association is seeking a Dealer Success Manager (DSM) in the St. Louis metro area to serve as a strategic consultant and partner for auto dealers. You will support POD teams, drive enablement and ROI discussions, and own the customer adoption lifecycle for Navigator Platform.

You will travel up to 50% within the metro area, train dealer staff on the platform, and work to maximize dealer value while advancing Capital One sales objectives.

Qualifications

• High School diploma, GED or equivalent certification
• At least 1 year of experience in Process Management
• At least 1 year of experience in Relationship management
• Bachelor's Degree preferred

Responsibilities

• Strategic POD partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
• Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle.
• Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
• Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization.
• Product and Process troubleshooting, specifically relating to Navigator Platform.
• Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.

Skills

Process Management

Relationship management

Education

Bachelor's Degree

Job description

Capital One National Association is seeking a Dealer Success Manager (DSM) in the St. Louis metro area to serve as a strategic consultant and partner for auto dealers. You will support POD teams, drive enablement and ROI discussions, and own the customer adoption lifecycle for Navigator Platform.

You will travel up to 50% within the metro area, train dealer staff on the platform, and work to maximize dealer value while advancing Capital One sales objectives.