Dealer Success & Enablement Strategist

Capital One National Association; West Palm Beach (FL); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Health benefits

Incentives

Job summary

Capital One seeks a Dealer Success Manager to act as a strategic consultant and customer-centric partner to auto dealers, aligning with the POD's sales objectives and Navigator Platform adoption. You will own onboarding, expert training, and ROI conversations, educating stakeholders to maximize the platform's value.

You will collaborate with cross-functional teams, drive tool adoption, and troubleshoot issues quickly, with up to 50% travel within the Florida metro areas to build strong dealer

Qualifications

• High School diploma, GED or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship management.

Responsibilities

• Partner with POD team to develop and execute cohesive market strategies.
• Own customer adoption and retention lifecycle for Navigator Platform.
• Drive process improvements aligned with Capital One Sales Process.
• Provide subject matter expertise on Navigator Platform when representing Sales.
• Troubleshoot product and process issues related to Navigator Platform.
• Travel in-market to dealerships to strengthen relationships and enable customers.

Skills

Process Management

Relationship Management

Sales Enablement

Cross-functional Collaboration

Education

Bachelor's Degree

Job description

Capital One seeks a Dealer Success Manager to act as a strategic consultant and customer-centric partner to auto dealers, aligning with the POD's sales objectives and Navigator Platform adoption. You will own onboarding, expert training, and ROI conversations, educating stakeholders to maximize the platform's value.

You will collaborate with cross-functional teams, drive tool adoption, and troubleshoot issues quickly, with up to 50% travel within the Florida metro areas to build strong dealer