Dealer Success Strategist: Training & Platform Adoption

Capital One; Wilmington (DE); On-site; USD 110,000 - 125,000; Full time

Job summary

Capital One in Wilmington, DE, seeks a Dealer Success Manager to partner with auto dealers as a strategic consultant and training lead. You will drive Navigator Platform adoption, ROI conversations, and customer enablement while aligning with the POD team.

You will travel up to 50% within the Baltimore, MD and Wilmington, DE metro areas, train dealers, troubleshoot issues, and push process improvements to maximize value for dealers and Capital One.

Qualifications

• High School diploma, GED or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship management.
• Preferred: Bachelor's degree and 2+ years in Process Management.
• Preferred: 2+ years in Relationship management.

Responsibilities

• Strategic POD partnership to develop cohesive market strategies.
• Own customer adoption and retention lifecycle for Navigator Platform.
• Drive process improvements aligned with Capital One Sales Process.
• Provide subject matter expertise on processes and Navigator Platform.
• Troubleshoot Navigator Platform issues and train dealers.
• Make frequent in-market visits to dealers to foster relationships.

Education

High School diploma

Bachelor's Degree

Process Management

Relationship management

2+ years of Process Management

2+ years of Relationship management

Job description

Capital One in Wilmington, DE, seeks a Dealer Success Manager to partner with auto dealers as a strategic consultant and training lead. You will drive Navigator Platform adoption, ROI conversations, and customer enablement while aligning with the POD team.

You will travel up to 50% within the Baltimore, MD and Wilmington, DE metro areas, train dealers, troubleshoot issues, and push process improvements to maximize value for dealers and Capital One.