Dealer Success Strategist: Drive Adoption & ROI

Capital One; Florida; On-site; USD 110,000 - 125,000; Full time

Job summary

Capital One seeks a Dealer Success Manager to act as a strategic consultant and partner for auto dealers, collaborating with POD teammates to drive Navigator Platform adoption and ROI. You will own the customer enablement cycle, including training and closing support, while aligning with Capital One's sales process.

The role requires strong relationship management, process improvement skills, and the ability to travel up to 50% within Palm Beach, Boca Raton, and Pompano Beach, FL.

Qualifications

• Experience in relationship management and process improvement.
• Strong interpersonal and communication skills.
• Familiarity with sales enablement and customer enablement processes.

Responsibilities

• Collaborate with ASM and POD team to develop market strategies.
• Own customer adoption and retention lifecycle for Navigator Platform.
• Drive process improvements aligned with Capital One sales processes.
• Provide subject matter expertise on processes and Navigator Platform.
• Conduct frequent in-market visits to dealerships to enable customers.

Skills

Relationship management

Process improvement

Sales enablement

Interpersonal skills

Analytical skills

Education

High School diploma

Bachelor's degree (preferred)

Job description

Capital One seeks a Dealer Success Manager to act as a strategic consultant and partner for auto dealers, collaborating with POD teammates to drive Navigator Platform adoption and ROI. You will own the customer enablement cycle, including training and closing support, while aligning with Capital One's sales process.

The role requires strong relationship management, process improvement skills, and the ability to travel up to 50% within Palm Beach, Boca Raton, and Pompano Beach, FL.