Dealer Success Strategist & Platform Enablement

Capital One National Association; Baltimore (MD); On-site; USD 110,000 - 125,000; Full time

Job summary

Capital One National Association seeks a Dealer Success Manager to act as a strategic consultant and partner to auto dealers, aligning with the Capital One Sales Process. You will lead onboarding, training, and ROI discussions to maximize Navigator Platform value and ensure adoption across dealers.

The role requires strong relationship skills, process improvement expertise, and the ability to train and influence stakeholders at multiple levels in a dynamic agile environment.

Qualifications

• High School diploma, GED or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship management.
• Bachelor's degree preferred.
• Cap One will not sponsor employment authorization for this position.

Responsibilities

• Collaborate with Area Sales Manager and POD team to develop market strategies.
• Drive sales enablement and own customer adoption and retention lifecycle.
• Lead process improvements aligned with Capital One Sales Process.
• Provide SME on processes and Navigator Platform for the Sales organization.
• Troubleshoot Navigator Platform and conduct in-market dealer visits.

Skills

Process Management

Relationship management

Education

High School diploma/GED

Bachelor's degree

Tools

Navigator Platform

Job description

Capital One National Association seeks a Dealer Success Manager to act as a strategic consultant and partner to auto dealers, aligning with the Capital One Sales Process. You will lead onboarding, training, and ROI discussions to maximize Navigator Platform value and ensure adoption across dealers.

The role requires strong relationship skills, process improvement expertise, and the ability to train and influence stakeholders at multiple levels in a dynamic agile environment.