Dealer Success & Enablement Lead

Capital One Group; Tampa (FL); On-site; USD 110,000 - 125,000; Full time

Job summary

Capital One is seeking a Dealer Success Manager to act as a strategic consultant and partner to auto dealers, driving Navigator Platform adoption and ROI conversations. You will train, enable tool adoption, and support the POD’s sales objectives while owning the setup and ongoing success.

The role requires strong collaboration with POD members, travel up to 50% within the Florida metro areas, and the ability to translate customer needs into process improvements and tangible business outcomes.

Qualifications

• High School diploma, GED or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship management.
• Bachelor's Degree preferred.
• 2+ years of experience in Process Management.
• 2+ years of experience in Relationship management.

Responsibilities

• Strategic POD Partnership: collaborate with ASM and POD team to develop market strategies and unified sales goals.
• Sales Enablement and Retention Cycle Ownership: drive Navigator Platform adoption and customer enablement.
• Own the customer adoption and retention lifecycle with process improvements tied to customer outcomes.
• Frequent in-market visits; travel up to 50% within the Sarasota and Ft Myers, FL metro areas.

Skills

Process Management

Relationship management

Education

High School diploma

Bachelor's Degree

Job description

Capital One is seeking a Dealer Success Manager to act as a strategic consultant and partner to auto dealers, driving Navigator Platform adoption and ROI conversations. You will train, enable tool adoption, and support the POD’s sales objectives while owning the setup and ongoing success.

The role requires strong collaboration with POD members, travel up to 50% within the Florida metro areas, and the ability to translate customer needs into process improvements and tangible business outcomes.