Dealer Success & Enablement Lead

Capital One; Columbus (OH); On-site; USD 110,000 - 125,000; Full time

Job summary

Capital One is seeking a Dealer Success Manager in Columbus, OH to act as a strategic consultant and partner to auto dealers, aligning closely with the POD and Capital One Sales Process. The role focuses on gaining Navigator Platform subscribers, delivering expert training, and driving ROI conversations with stakeholders.

The DSM will own seamless setup, training enablement, and ROI discussions, educating dealers to maximize technology value.

Qualifications

• High School diploma, GED or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship management.
• Bachelor's Degree preferred.
• 2+ years of experience in Process Management.
• 2+ years of experience in Relationship management.

Responsibilities

• Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
• Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle.
• Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
• Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization.
• Product and Process troubleshooting, specifically relating to Navigator Platform.
• Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.

Skills

Process Management

Relationship management

Education

High School diploma, GED or equivalent certification

Bachelor's Degree

Job description

Capital One is seeking a Dealer Success Manager in Columbus, OH to act as a strategic consultant and partner to auto dealers, aligning closely with the POD and Capital One Sales Process. The role focuses on gaining Navigator Platform subscribers, delivering expert training, and driving ROI conversations with stakeholders.

The DSM will own seamless setup, training enablement, and ROI discussions, educating dealers to maximize technology value.