Dealer Success & Enablement Architect

capitalone; Plano (TX); On-site; USD 110,000 - 125,000; Full time

Job summary

Capital One is seeking a Dealer Success Manager in Plano, TX to act as a strategic consultant and customer-centric partner to auto dealers, driving navigator platform adoption and ROI conversations. You will educate stakeholders, lead trainings, and ensure seamless setup and ongoing customer enablement.

The role emphasizes collaboration with the POD, in-market dealer visits, and strong analytical skills within an agile environment. Willingness to travel up to 50% is required.

Qualifications

• High School diploma, GED or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship management.

Responsibilities

• Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
• Own the customer adoption and retention lifecycle for Navigator Platform and support POD’s sales efforts for Navigator Platform.
• Provide subject matter expertise on processes and Navigator Platform when representing the Sales organization.
• Troubleshoot Product and Process issues relating to Navigator Platform.
• Conduct frequent in-market visits to dealerships to foster relationships and enable customers.

Skills

Process Management

Relationship Management

Education

Bachelor's Degree

Job description

Capital One is seeking a Dealer Success Manager in Plano, TX to act as a strategic consultant and customer-centric partner to auto dealers, driving navigator platform adoption and ROI conversations. You will educate stakeholders, lead trainings, and ensure seamless setup and ongoing customer enablement.

The role emphasizes collaboration with the POD, in-market dealer visits, and strong analytical skills within an agile environment. Willingness to travel up to 50% is required.