Dealer Services Leader: Onboarding, Ops & Growth

GoFi LLC; Fort Worth (TX); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Life insurance

Wellness program

Tuition reimbursement

Paid time off

Job summary

GoFi LLC seeks a hands-on Manager, Dealer Services to lead onboarding, maintenance, and collections. You’ll drive accountability, scale processes, and improve dealer experience while building a culture of continuous improvement. A strategic yet hands-on leader, you’ll recruit, coach, and align cross-functional teams to business goals.

You’ll develop SOPs, governance, and performance dashboards, enabling data-driven decisions and sustained growth in a fast-paced environment.

Qualifications

• 5+ years of leadership or management experience.
• 5+ years in financial services, preferably auto finance.
• Experience leading operational teams with governance frameworks.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Lead daily operations across onboarding, maintenance, and collections teams.
• Drive performance via clear expectations, accountability, and coaching.
• Monitor metrics; identify opportunities to improve productivity and service.
• Develop SOPs, governance, and control processes for consistency.
• Coach and mentor managers; build leadership capability and succession plans.
• Partner with Ops, Tech, Compliance, Risk to support initiatives.

Skills

Leadership

Operational Excellence

Process Improvement

SOPs & Controls

Analytics & Reporting

Communication Skills

Strategic Thinking

Education

Bachelor's degree preferred

Job description

GoFi LLC seeks a hands-on Manager, Dealer Services to lead onboarding, maintenance, and collections. You’ll drive accountability, scale processes, and improve dealer experience while building a culture of continuous improvement. A strategic yet hands-on leader, you’ll recruit, coach, and align cross-functional teams to business goals.

You’ll develop SOPs, governance, and performance dashboards, enabling data-driven decisions and sustained growth in a fast-paced environment.