Senior Manager, Dealer Services & Operations Excellence

DriveTime; Fort Worth (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(K)

Life insurance

Short and long-term disability

Tuition reimbursement

Wellness program

Competitive pay

Game room

In-house gym

Social events

Paid time off

Company awards

Job summary

GoFi is seeking a Manager, Dealer Services to lead the dealer onboarding, maintenance, and collections teams, driving efficiency, governance, and continuous improvement. This senior role balances strategic leadership with hands-on oversight to support growth and strong controls.

A focus on coaching, accountability, and scalable processes is essential. The role requires developing people, managing multiple functions, and partnering with Operations, Technology, and Risk to deliver a seamless

Qualifications

• 5+ years of leadership or management experience.
• 5+ years of experience in financial services, preferably within Auto Finance.
• Demonstrated experience leading operational teams, including employee development, performance management, and workforce planning.
• Experience managing multiple functional areas and delivering results in a high-volume, deadline-driven environment.
• Proven success developing and implementing SOPs, operational controls, and governance frameworks.
• Experience leading process improvement initiatives and driving measurable operational outcomes.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Ability to leverage reporting and performance metrics to identify trends and drive accountability.
• Excellent written and verbal communication skills.
• Ability to effectively lead through change and manage competing priorities.
• Bachelor's degree preferred or equivalent combination of education and relevant experience.

Responsibilities

• Leading daily operations across dealer onboarding, dealer maintenance, and dealer collections teams.
• Driving departmental performance through clear expectations, accountability, and effective performance management.
• Monitoring operational metrics and identifying opportunities to improve productivity, quality, and service delivery.
• Implementing management routines, reporting frameworks, and operational oversight processes.
• Coaching, developing, and mentoring managers and team members to build a culture of accountability and continuous improvement.
• Recruiting, hiring, onboarding, and training talent to support departmental goals.
• Building leadership capability and succession plans to ensure long-term organizational stability.
• Developing, documenting, and maintaining standard operating procedures (SOPs) that support consistent execution and strong controls.
• Ensuring processes remain current, compliant, and aligned with evolving business needs.
• Identifying process gaps and implementing governance practices that drive operational consistency.
• Leading workflow optimization and continuous improvement initiatives that reduce inefficiencies and improve team effectiveness.
• Using operational data, employee feedback, and performance trends to identify root causes and implement sustainable solutions.
• Partnering with Operations, Technology, Product, Compliance, Risk, and other stakeholders to support business objectives and operational initiatives.
• Communicating departmental performance, risks, resource needs, and improvement opportunities to leadership.
• Supporting implementation of new systems, processes, and business initiatives while maintaining operational continuity.

Skills

Leadership

Strategic thinking

Communication

Process improvement

Analytical

Change management

Team development

Education

Bachelor's degree or equivalent experience

Job description

GoFi is seeking a Manager, Dealer Services to lead the dealer onboarding, maintenance, and collections teams, driving efficiency, governance, and continuous improvement. This senior role balances strategic leadership with hands-on oversight to support growth and strong controls.

A focus on coaching, accountability, and scalable processes is essential. The role requires developing people, managing multiple functions, and partnering with Operations, Technology, and Risk to deliver a seamless