Dealer Experience Lead — Hybrid (NA) Growth & Engagement

MillerKnoll, Inc.; Holland (MI); Hybrid; USD 75,000 - 110,000; Full time

Job summary

MillerKnoll in Holland, MI is seeking a Dealer Experience Manager to coordinate dealer initiatives, drive leadership development, and oversee cross‑functional communications. This hybrid role combines on‑site collaboration four days a week with travel up to 25% within the U.S.

You will manage dealer engagement programs, plan events, develop content, and synthesize feedback into actionable improvements, partnering with Sales Enablement and other teams to deliver a premium dealer experience.

Qualifications

• Bachelor’s degree in business, communications, marketing, or related field.
• Relevant experience in program management, communications, learning and development, partner engagement, or events.
• Understanding of dealer, channel, or distribution-based business models.
• Strong organizational and project management skills; able to independently advance assigned work and balance multiple priorities.
• Excellent written, verbal, interpersonal, and presentation skills, including communication with senior business audiences.
• Ability to facilitate virtual and in-person engagements and collaborate across teams without direct authority.
• Proficiency with Microsoft 365 applications, including PowerPoint and Excel, and project management and collaboration tools.
• Strong attention to detail; creativity and a design sensibility are valued.

Responsibilities

• Dealer Engagement: Support dealer advisory forums through meeting preparation, content coordination, participant communications, and follow-through.
• Leader Development: Coordinate dealer leadership development programs and virtual programming.
• Communications: Manage dealer calendars, content development, and cross-functional collaboration.
• Events and Experiences: Plan and execute dealer meetings and major events, coordinating partners and logistics.
• Dealer Insights: Review dealer feedback and survey data to identify themes and follow-up actions.
• Project Management: Track timelines, deliverables, and workflows across teams.

Skills

Program management

Communications

Learning & Dev

Partner engagement

Events planning

Collaboration

Presentation skills

Attention to detail

Education

Bachelor’s degree or equivalent

Tools

PowerPoint

Excel

PM software

Job description

MillerKnoll in Holland, MI is seeking a Dealer Experience Manager to coordinate dealer initiatives, drive leadership development, and oversee cross‑functional communications. This hybrid role combines on‑site collaboration four days a week with travel up to 25% within the U.S.

You will manage dealer engagement programs, plan events, develop content, and synthesize feedback into actionable improvements, partnering with Sales Enablement and other teams to deliver a premium dealer experience.