Dealer Experience Manager

MillerKnoll, Inc. in; Holland (MI); Hybrid; USD 80,000 - 110,000; Full time

Job summary

MillerKnoll, Inc. is seeking a dealer experience coordinator to enhance partnerships and drive business growth across North America. The role emphasizes program management, content development, and cross‑functional collaboration.

You will support dealer engagement, leadership development, and major events, using strong writing, presentation, and organizational skills. The position is hybrid, onsite four days a week in Holland, MI, with up to 25% travel within the U.S.

Qualifications

• Bachelor’s degree in business, communications, marketing, or related field or equivalent experience.
• Experience in program management, communications, learning and development, partner engagement, or events.
• Understanding of dealer, channel, or distribution-based business models.
• Strong organizational and project management skills; able to balance multiple priorities.

Responsibilities

• Coordinate dealer experience initiatives to strengthen partnerships and support business growth in North America.
• Oversee dealer communications, programs, and cross-functional coordination for a consistent, premium experience.
• Support dealer engagement, leadership development, and major events with content, project management, and attention to detail.
• Manage timelines, deliverables, and workflows; anticipate needs and resolve execution issues.
• Synthesize dealer feedback and survey data to identify themes and drive improvements.
• Collaborate across teams and with Sales Enablement to develop dealer materials and communications.

Skills

Program management

Communications

Learning and development

Partner engagement

Events

Organizational skills

Presentation skills

Microsoft 365

PowerPoint

Excel

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

PowerPoint

Excel

Job description

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Responsible for coordinating dealer experience initiatives that strengthen partnerships, build dealer leadership capability, and support business growth across North America. This role oversees dealer communications, assigned program activities, and cross-functional coordination to help deliver a consistent, premium dealer experience. The position supports dealer engagement, leadership development, and major events through thoughtful content, strong project management, and attention to detail. This position is a hybrid role and will be onsite four days a week at our Design Yard offices in Holland, MI. This position will also travel up to 25% of the time within the U.S.

Essential Functions:

• Dealer Engagement: Support dealer advisory forums through meeting preparation, content coordination, participant communications, and follow-through. Partner with internal leads to coordinate committee activities and maintain engagement.
• Leader Development: Support dealer leadership development programs through curriculum coordination, facilitator preparation, and participant engagement. Coordinate assigned virtual programming and ongoing activities to sustain learning and connection.
• Communications: Manage dealer communication calendars, content development, and contributor coordination through cross-functional collaboration, including partnership with Sales Enablement. Support dealer broadcast calls and develop content, slide presentations, and dealer-facing materials.
• Events and Experiences: Support planning and execution of dealer meetings and major events, taking responsibility for assigned workstreams and coordinating partners, logistics, and experience details.
• Dealer Insights: Assist in reviewing and synthesizing dealer feedback and survey data, identifying themes, and tracking follow-up actions. Monitor participation and effectiveness to inform improvements.
• Project Management: Manage assigned timelines, deliverables, and workflows across teams, supporting the rollout and ongoing coordination of new and recurring initiatives. Keep work moving by anticipating needs, resolving execution issues, and elevating decisions requiring direction.

Skills and Abilities:

• Bachelor’s degree in business, communications, marketing, or a related field, or equivalent professional experience.
• Relevant experience in program management, communications, learning and development, partner engagement, or events.
• Understanding of dealer, channel, or distribution-based business models.
• Strong organizational and project management skills; able to independently advance assigned work and balance multiple priorities.
• Excellent written, verbal, interpersonal, and presentation skills, including communication with senior business audiences.
• Ability to facilitate virtual and in-person engagements and collaborate across teams without direct authority.
• Sound judgment and problem‑solving skills, with the ability to translate broader objectives into practical execution.
• Ability to synthesize feedback and data into clear themes and actionable insights.
• Proficiency with Microsoft 365 applications, including PowerPoint and Excel, and project management and collaboration tools.
• Strong attention to detail; creativity and a design sensibility are valued.
• Ability to perform all essential functions of the position with or without reasonable accommodation.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities. This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail].

MillerKnoll is a collective of design brands coming together to remake modern for the 21st century.

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Want to be part of a team that’s making a positive impact? From creating spaces that help people live and work better to lifting our local and global communities, MillerKnoll is working hard to make a difference. Join us as we design a more equitable, sustainable, and beautiful future together.

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