Deaf Services Case Manager

AppleOne Employment Services; Anaheim (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Direct hire

Job summary

AppleOne Employment Services in Anaheim, CA seeks a Deaf Services Case Manager to advocate for d/Deaf and hard-of-hearing clients. You will manage housing, employment, healthcare access and independent living goals, using American Sign Language to support communication and empowerment.

You will navigate public social-service systems, deliver workshops, maintain confidential records, and coordinate with partners to expand community supports. This is a direct hire role based in Anaheim.

Qualifications

• Provide direct advocacy, case management, peer support, and resource coordination for d/Deaf and hard-of-hearing consumers.
• Support housing, employment, healthcare, benefits navigation, transportation, and independent living goals.
• Conduct community outreach, workshops, trainings, and presentations for individuals and service partners.
• Maintain accurate documentation, case records, reports, authorizations, and service delivery data.
• Proficiency in American Sign Language.
• Strong Deaf culture understanding and appreciation.
• Bachelor’s degree from an accredited college or university.
• At least 2 years of experience serving d/Deaf, DeafBlind, hard of hearing, or related populations.
• Experience in advocacy, social services, or independent living fields.
• Knowledge of resource navigation and community-based services.
• Ability to handle stressful situations with professionalism and empathy.
• Strong computer skills for confidential data entry and records.

Responsibilities

• Maintain an active caseload of ~30 consumers with advocacy, case management, and independent living skills training.
• Assist clients with housing, employment, benefits, healthcare, transportation, and community resources.
• Navigate systems like DOR, Regional Center, Medi-Cal, CalAIM, housing programs, and employment services.
• Develop and deliver individual and group workshops and outreach activities.
• Maintain accurate case notes, consumer records, and billing data in compliance with HIPAA.
• Build relationships with community organizations, employers, housing providers, shelters, and agencies.

Skills

ASL Proficiency

Advocacy

Case Management

Resource Navigation

Documentation

Communication

Interpersonal Skills

Education

Bachelor's degree

Job description

Job Summary

A mission-driven nonprofit organization in Anaheim, CA is seeking a Deaf Services Case Manager for a direct hire opportunity supporting individuals who are d/Deaf, DeafBlind, hard of hearing, DeafDisabled, or late-deafened. This role is ideal for a compassionate advocate who is fluent in American Sign Language and passionate about accessibility, independent living, and helping people overcome barriers to essential services.

Key Responsibilities

• Maintain an active caseload of approximately 30 consumers while providing individualized advocacy, case management, peer support, and independent living skills training.
• Assist consumers with accessing housing, employment, benefits, healthcare, transportation, legal, and community-based resources.
• Help individuals navigate public and social-service systems, including DOR, Regional Center, Medi-Cal, CalAIM, housing programs, and employment services.
• Develop and deliver individual and group workshops, trainings, presentations, and outreach activities related to accessibility, self-advocacy, tenant rights, employment, and independent living.
• Maintain accurate case notes, consumer records, reports, billing documentation, and service data in accordance with confidentiality, agency, and HIPAA requirements.
• Build relationships with community organizations, employers, housing providers, shelters, healthcare providers, government agencies, and other service partners.

Compensation and Benefits

• $23.00 to $26.00 per hour.
• Direct hire opportunity.
• Location: Anaheim, CA.

Required Qualifications and Skills

• Provide direct advocacy, case management, peer support, and resource coordination for d/Deaf and hard-of-hearing consumers.
• Support consumers with housing, employment, healthcare, benefits navigation, transportation, and independent living goals.
• Conduct community outreach, workshops, trainings, and presentations for individuals and service partners.
• Maintain accurate documentation, case records, reports, authorizations, and service delivery data.
• Proficiency in American Sign Language.
• Strong understanding and appreciation of Deaf culture and the Deaf community.
• Bachelor’s degree from an accredited college or university.
• At least 2 years of experience working with individuals who are d/Deaf, DeafBlind, hard of hearing, DeafDisabled, or in a related field.
• Experience in advocacy, case management, social services, independent living, community services, or a related area.
• Strong knowledge of resource navigation, consumer support, accessibility, and community-based services.
• Ability to support individuals through stressful or challenging circumstances with professionalism, empathy, and appropriate boundaries.
• Strong computer skills with the ability to accurately enter, maintain, and protect confidential information.
• Excellent organizational, communication, multitasking, problem-solving, and follow-through skills.
• Ability to work independently and collaboratively while managing multiple priorities.
• Valid California driver’s license, automobile insurance, and reliable transportation.

Preferred Qualifications

• Knowledge of DOR, Regional Center, CalAIM, Medi-Cal, housing programs, employment services, and other social-service systems.
• Understanding of housing resources, tenant rights, and related legislation.
• Knowledge of the Independent Living philosophy and methodology.
• Experience building community partnerships with employers, housing providers, shelters, healthcare organizations, government agencies, and nonprofit service providers.
• Experience developing and facilitating workshops, trainings, presentations, or outreach events for diverse community audiences.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay‑transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.