Deaf-Access Scheduling Specialist (Hybrid)

Advocates

Framingham (MA)

Hybrid

USD 30,000 - 34,000

Full time

3 days ago

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Job summary

Advocates is seeking a Scheduling Specialist to support the Communication Access Team in arranging service providers for agency-wide access requests.

The role requires ASL and written English proficiency, strong interpersonal skills, and the ability to work in a diverse community. It is a hybrid position with some in-person responsibilities and meetings, offering flexibility and collaboration across departments.

Qualifications

Proficiency in American Sign Language and written English required.
Native and heritage signers are strongly encouraged to apply.
Must possess strong interpersonal skills for working in a diverse, multi-lingual community.

Responsibilities

Monitor scheduling to ensure timely, culturally responsive, equitable service delivery.
Maintain daily scheduling and coordination of requests using scheduling systems.
Serve as central point of communication between requestors, Deaf consumers, interpreters, and staff.
Triage incoming requests by urgency, complexity, and needs.
Maintain interpreter availability records and assist requestors in identifying availability.
Assign staff and freelance interpreters based on qualifications, culture, needs, and availability.
Prepare scheduling-related billing processes including accounts payable/receivable activities.