Communication Access Coordinator

Deaf Services Unlimited; Des Moines (IA); Hybrid; USD 45,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits

Hybrid work schedule

Paid time off

Paid holidays

Bonus opportunities

Professional development

Job summary

Deaf Services Unlimited in Des Moines, IA, is seeking a Communication Access Coordinator to join the Client Operations Department. You will coordinate ASL interpreting and CART captioning requests, ensure accurate job details, and fulfill assignments on schedule while delivering accessible services to Deaf and hard-of-hearing consumers.

You will respond to inquiries, onboard new customers, manage intake, maintain records, and collaborate across teams to ensure high-quality coverage and timely

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Strong written and verbal communication with diverse stakeholders.
• Excellent organizational and time-management abilities.
• High attention to detail and accuracy in records and scheduling.
• Fast-paced, adaptable, problem-solving with sound judgment.
• Customer-service mindset and ability to build trust.
• Proficient with computer systems, scheduling platforms, databases, and office software.
• Ability to work independently and in a team.

Responsibilities

• Coordinate interpreting and captioning requests with accurate job details.
• Respond to customer and provider inquiries by phone, email, and DSU systems.
• Support provider outreach and follow-up for quality coverage.
• Maintain relationships with requesters and providers with clear communication.
• Onboard new customers, manage intake, and conduct follow-ups.
• Update scheduling systems and internal documentation.
• Collaborate to troubleshoot issues and adjust plans as needed.
• Engage in cross-training for a flexible team.
• Deliver reliable service with attention to detail and urgency.
• Communicate clearly with internal and external stakeholders.
• Remain adaptable in a fast-paced environment.
• Contribute to a culture of shared ownership and continuous learning.

Skills

Communication

Organization

Adaptability

Customer service

Multitasking

Education

Bachelor’s degree preferred, or equivalent experience

Tools

Scheduling platforms

Databases

Office software

Job description

Communication Access Coordinators are key members of DSU’s Client Operations Department. They ensure smooth, equitable service for Deaf and hard-of-hearing consumers by managing client service requests, customer intake, and provider coordination. Some team members focus primarily on request fulfillment and scheduling, while others take the lead on customer onboarding and intake. All are critical to DSU’s delivery of high-quality communication access services.

Responsibilities

• Coordinate ASL interpreting and CART captioning requests, ensuring accurate job details and timely fulfillment
• Respond to customer and provider inquiries via phone, email, and DSU’s systems
• Support provider outreach, confirmations, and follow-up to ensure quality coverage
• Establish and maintain strong relationships with both requesters and providers (interpreters and captioners), ensuring clear, timely, and respectful communication throughout every assignment
• Onboard new customers, manage intake processes, and conduct necessary follow-ups to support strong service starts and lead conversion.
• Maintain accurate internal documentation and update scheduling systems
• Collaborate with teammates to troubleshoot issues and adjust plans as needed
• Engage in cross-training to support a flexible and resilient team
• Deliver consistent, reliable service with attention to detail and urgency
• Communicate clearly and respectfully with internal and external stakeholders
• Remain adaptable and proactive in a fast-paced, change-driven environment
• Contribute to a culture of shared ownership, problem-solving, and continuous learning

Qualifications

• Bachelor’s degree preferred, or equivalent combination of education and relevant professional experience
• Strong written and verbal communication skills, with the ability to communicate clearly, respectfully, and professionally with diverse stakeholders
• Demonstrated organizational and time-management skills, including the ability to manage multiple requests, priorities, and deadlines simultaneously
• High attention to detail and accuracy when documenting information, scheduling services, and maintaining internal records
• Comfort working in a fast-paced, service-driven environment that requires adaptability, problem-solving, and sound judgment
• Customer-service mindset with the ability to build trust and maintain positive relationships with clients and service providers
• Proficiency with computer systems and digital tools, including scheduling platforms, databases, and standard office software
• Ability to work independently while also collaborating effectively as part of a team
• Interest in accessibility, equity, and supporting effective communication access for Deaf and hard-of-hearing individuals

Compensation & Schedule

Salary: $45,000-$48,000 annually

Full-time | Hybrid | Des Moines, IA

• Hybrid work schedule with up to two work-from-home days per week
• Comprehensive healthcare benefits, including medical, dental, and vision coverage
• Paid time off and paid holidays
• Eligibility for performance-based bonuses
• Professional development opportunities, including training, cross-training, and skill-building support
• Supportive, collaborative team environment with an emphasis on learning and growth
• Opportunity to contribute to meaningful, mission-driven work that advances communication access and equity

Commitment to Growth

Each team member at DSU plays a role in shaping our success and our service. Communication Access Coordinators have the opportunity to expand their skills, explore different focus areas, and grow within the department over time.