DDA Program Supervisor

HOUSING ADVOCACY VOCATIONAL AND EMP; Gaithersburg (MD); On-site; USD 75,000 - 95,000; Full time

Job summary

HAVE Support, Inc. is seeking an experienced DDA Program Supervisor to provide hands-on supervision and operational oversight for our residential and community-based services.

This in-person, hands-on supervisory role requires understanding Maryland DDA services, COMAR regulations, and the ability to supervise staff, review documentation, and address compliance concerns through completion.

Qualifications

• Minimum 3 years of experience working for a Maryland DDA provider.
• Working knowledge of Maryland DDA requirements and COMAR regulations.
• Previous supervisory, lead, or program coordination experience.
• Experience supervising Direct Support Professionals.
• Experience with residential and/or community-based DDA services.
• Experience managing staff schedules and resolving staffing shortages.
• Experience reviewing participant and service documentation.
• Knowledge of PCP implementation and person-centered practices.
• Strong leadership, organization, communication, and follow-through.
• Valid driver’s license and reliable transportation.

Responsibilities

• Supervise Direct Support Professionals and program staff.
• Maintain staffing coverage and required staffing ratios.
• Review staff schedules, call-outs, vacancies, attendance, and coverage needs; ensure staff are properly trained and qualified before working with participants.
• Monitor implementation of PCPs, BSPs, NCPs, and other participant plans.
• Conduct routine visits to residential and community service locations.
• Review progress notes, shift documentation, attendance, incident reports, and other records.
• Identify and correct incomplete, inaccurate, or late documentation.
• Monitor compliance with DDA, COMAR, service authorization, and program requirements.
• Address staff performance, attendance, and conduct concerns; provide coaching and follow-up.
• Plan and lead staff/team meetings; prepare meeting agendas.
• Review PCP/BSP/NCP updates and staff expectations during meetings; document action items and follow-up.
• Support incident reporting and required follow-up.
• Coordinate with HR, Nursing, Behavioral Services, Quality Assurance, and leadership.
• Support preparation for DDA, OHCQ, and internal compliance reviews.
• Ensure participant rights, health, safety, choice, and person-centered practices.

Skills

DDA experience

DDA knowledge

Supervisory experience

Leadership

Organization

Communication

Follow-through

Job description

HAVE Support, Inc. is seeking an experienced DDA Program Supervisor to provide hands-on supervision and operational oversight for our residential and community-based services.

This position is responsible for ensuring services are properly staffed, employees are supervised, required documentation is completed, and daily operations follow Maryland DDA requirements, COMAR regulations, participant plans, and HAVE Support policies and procedures.

This is an in-person, hands-on supervisory role. The successful candidate must already understand Maryland DDA services and be comfortable supervising staff, visiting service locations, reviewing documentation, identifying compliance concerns, and following issues through completion.

Key Responsibilities

• Supervise Direct Support Professionals and assigned program staff
• Maintain appropriate staffing coverage and required staffing ratios
• Review staff schedules, call-outs, vacancies, attendance, and coverage needsEnsure staff are properly trained and qualified before working with participants
• Monitor implementation of PCPs, BSPs, NCPs, and other participant-specific plans
• Conduct routine visits to residential and community service locations
• Review progress notes, shift documentation, attendance, incident reports, and other required records
• Identify and correct incomplete, inaccurate, or late documentation
• Monitor compliance with DDA, COMAR, service authorization, and program requirements
• Address staff performance, attendance, and conduct concerns
• Provide coaching, supervision, and corrective follow-up
• Plan and lead staff/team meetings
• Prepare meeting agendas based on participant, staffing, and compliance needs
• Review PCP/BSP/NCP updates, documentation concerns, and staff expectations during meetings
• Document action items and follow up on completion
• Support incident reporting and required follow-up
• Coordinate with HR, Nursing, Behavioral Services, Quality Assurance, and leadership
• Support preparation for DDA, OHCQ, and internal compliance reviews
• Ensure participant rights, health, safety, choice, and person-centered practices are maintained

DDA & COMAR Compliance

The Supervisor must understand how Maryland DDA and COMAR requirements apply to everyday program operations, including:

• Staffing ratios and dedicated staffing
• Staff qualifications and training
• Participant rights
• PCP implementation
• Service documentation
• Incident reporting
• Health and safety
• Residential and community-based services
• Service authorization requirements
• Provider policies and procedures

The Supervisor is expected to recognize compliance concerns, address routine issues, and elevate serious concerns appropriately.

Required Qualifications

• Minimum 3 years of experience working for a Maryland DDA provider
• Working knowledge of Maryland DDA requirements and applicable COMAR regulations
• Previous supervisory, lead, or program coordination experience
• Experience supervising Direct Support Professionals
• Experience with residential and/or community-based DDA services
• Experience managing staff schedules and resolving staffing shortages
• Experience reviewing participant and service documentation
• Knowledge of PCP implementation and person-centered practices
• Strong leadership, organization, communication, and follow-through
• Ability to address staff performance and hold employees accountable
• Valid driver's license and reliable transportation

Preferred Experience

• Community Living / Group Home services
• Personal Supports
• Community Development Services
• Dedicated staffing, including 1:1 and 2:1 supports
• Participants with behavioral or complex support needs
• Behavior Support Plans and Nursing Care Plans
• Incident reporting
• DDA/OHCQ compliance reviews

In-Person Expectations

This is not a remote position.

The Supervisor must be available to:

• Visit residential and community service locations
• Meet directly with participants and staff
• Conduct staff supervision and team meetings
• Observe service delivery
• Respond to staffing and operational concerns
• Travel between assigned program locations

The Right Candidate

You may be a strong fit if you:

• Already understand Maryland DDA services
• Know DDA and COMAR requirements and can apply them in daily operations
• Can supervise staff without requiring constant direction
• Recognize staffing and compliance problems and take action
• Are comfortable holding employees accountable
• Can lead effective staff/team meetings
• Understand that accurate documentation is part of service delivery
• Follow problems through until they are resolved
• Are comfortable working in residential and community settings

About HAVE Support

HAVE Support, Inc. is a Maryland Developmental Disabilities Administration provider supporting individuals with intellectual and developmental disabilities through residential, meaningful day, behavioral, nursing, personal support, respite, transportation, and other community-based services.

Flexible work from home options available.