Gestor del Programa DDA

WINDSOR WOODS; Pikesville (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Training & development

Vision insurance

Paid Time Off

Career Growth Opportunities

Job summary

Windsor Woods Home Care seeks a highly organized Program Manager to oversee services for individuals with intellectual and developmental disabilities. You will ensure compliance with Maryland DDA regulations, Medicaid Waiver standards, COMAR, and person-centered practices, coordinating among individuals, families, DSPs, and regulators to deliver high-quality supports.

You will monitor service delivery, maintain compliance, support staff in meeting goals, and develop policies to ensure

Qualifications

• Bachelor's degree in Human Services, Psychology, Social Work, Nursing, Rehabilitation, or related field.

Responsibilities

• Oversee daily operations of residential, day, employment, and community support programs.
• Ensure services follow each individual's PCP and coordinate with families, guardians, nurses, and CCS.
• Promote independence and community inclusion; monitor progress toward goals.

Skills

Strong communication

Supervisory experience

Prior management in DDA/healthcare

Detail-oriented

Education

Bachelor's degree in Human Services/Related Field

Tools

Scheduling systems

Microsoft Office

Email communication

Electronic documentation systems

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

This is an office-based position and requires daily in-office attendance. Professionalism is mandatory.

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

Windsor Woods Home Care is seeking a highly organized, dependable, and detail-oriented DDA Program Manager to oversee services for individuals with intellectual and developmental disabilities. This position ensures compliance with Maryland Developmental Disabilities Administration (DDA) regulations, Medicaid Waiver requirements, COMAR standards, and person-centered practices. Responsibilities include coordinating communication among individuals receiving services, families, direct support professionals, and regulatory agencies to ensure safe, high-quality, individualized supports. The Program Manager monitors service delivery, maintains compliance, facilitates care planning, reviews documentation, supports staff in meeting program goals, and promotes each individual's independence and quality of life. The position also develops and implements policies and procedures to ensure operational excellence and compliance with state and federal requirements.

Primary Roles and Responsibilities

1. Program Oversight and Service Coordination

Oversee daily operations of residential, day, employment, and community support programs.

• Ensure services are provided according to each individual's Person-Centered Plan (PCP).
• Coordinate with families, guardians, nurses, behavior specialists, and Coordinators of Community Services (CCS).

2. Person-Centered Support

• Promote independence, self-determination, and community inclusion.
• Monitor progress toward personal goals and outcomes.
• Ensure meaningful opportunities in employment, education, recreation, and community life.

3. Staff Supervision and Development

• Hire, train, and supervise Direct Support Professionals (DSPs).
• Conduct performance evaluations and provide coaching.
• Ensure completion of required DDA and agency training.
• Manage staffing schedules and coverage.

4. Regulatory Compliance- Ensure compliance with:

• Maryland DDA regulations
• COMAR requirements
• Medicaid Waiver standards
• CMS Home and Community-Based Services (HCBS) requirements

Maintain readiness for DDA licensing and quality assurance reviews.

5. Health, Safety, and Risk Management

• Monitor medical, behavioral, and environmental needs.
• Ensure medications, appointments, and health supports are properly managed.
• Investigate and report incidents according to DDA policies.
• Develop corrective actions when necessary.

6. Documentation and Quality Assurance

• Review progress notes and service documentation.
• Ensure timely completion of reports and assessments.
• Maintain records required for Medicaid billing and DDA audits.
• Monitor service quality and participant satisfaction.

7. Team Collaboration

• Participate in PCP meetings and annual reviews.
• Communicate with CCS agencies, families, guardians, healthcare professionals, and state agencies.
• Assist with admissions, transitions, and discharge planning.

8. Budget and Administrative Management

• Manage program expenses and staffing resources.
• Ensure services are authorized and provided within approved funding limits.
• Assist with utilization and productivity monitoring.

Qualifications

• Bachelor's degree in Human Services, Psychology, Social Work, Nursing, Rehabilitation, or a related field.
• Minimum of three (3) years of management experience in DDA healthcare, DDA homecare, or DDA management services.
• Experience working with individuals with intellectual and developmental disabilities.
• Knowledge of:
  • Maryland DDA regulations
  • COMAR 10.22 requirements
  • Person-Centered Planning
  • LTSS Maryland system
  • Incident Management and quality assurance processes
• Supervisory experience with strong communication skills.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Experience with scheduling systems, Microsoft Office, email communication, and electronic documentation systems.
• Strong attention to detail and problem-solving skills.
• Ability to maintain confidentiality and professionalism.
• Valid Maryland driver's license and reliable transportation. A current driving record must be submitted during the hiring process.
• Current cleared CJIS background check.