Program Coordinator Developmental Disability Service

Helpful Hearts Health Services Inc; Columbia (MD); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Performance bonus

Competitive salary

Professional development assistance

Advancement opportunities

Job summary

Helpful Hearts Health Services Inc. in Maryland is seeking a dedicated Program Coordinator to support day-to-day operations of residential and community programs. The role emphasizes hands-on field work, compliance with DDA/COMAR/CMS, and strong teamwork.

You will oversee homes, support staff, ensure person-centered service delivery, and help maintain documentation, meetings, and follow-up. Occasional evenings, weekends, and on-call duties may be required.

Qualifications

• Associate degree in Human Services or related field.
• At least 3 years of experience supporting individuals with developmental disabilities.
• Valid driver's license and reliable transportation.
• Ability to lift up to 50 lbs.
• Strong communication and documentation skills.

Responsibilities

• Support individuals in homes and communities to promote safety and participation.
• Assist with PCP goals, outcomes, and strategies.
• Attend annual PCP and team meetings.
• Monitor progress and follow-up.
• Provide coaching and scheduling support to staff.
• Complete required documentation accurately and timely.
• Maintain professional communication with team and families.
• Ensure compliance with agency, DDA, COMAR, CMS.

Skills

Communication

Organization

Time management

Coaching staff

Documentation

Education

Associate degree in Human Services

Bachelor's degree preferred

Tools

Scheduling systems

Electronic health records

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• 401(k) matching
• Bonus based on performance

About Helpful Hearts Health Services Inc.

Helpful Hearts Health Services Inc. is a DDA-licensed provider supporting adults with intellectual and developmental disabilities through person-centered residential, personal support, community development, employment, nursing, and related services.

We are seeking an organized, dependable, and compassionate Program Coordinator to support the day-to-day operation of our residential and community programs.

Position Summary

The Program Coordinator assists with oversight of assigned homes and community programs, supports staff, ensures person-centered service delivery, and helps maintain compliance with agency, DDA, COMAR, and CMS requirements.

This is a hands-on, field-based role requiring strong communication, organization, follow-through, and time-management skills. Occasional evenings, weekends, and on-call responsibilities may be required based on program needs.

Key Responsibilities

Individual Support & Planning

• Support individuals in their homes and communities to promote safety, independence, and meaningful participation.
• Assist with development, review, and implementation of PCP goals, outcomes, and strategies.
• Attend annual PCP and team meetings and support service coordination.
• Monitor individual progress and required follow-up.

Program Oversight & Compliance

• Assist the Program Manager with oversight of assigned homes and programs.
• Ensure services meet agency, DDA, COMAR, CMS, and PCP requirements.
• Complete regular home, community, and compliance visits.
• Monitor medical, dental, psychiatric, therapy, and other appointments; ensure follow-up recommendations and documentation are completed.
• Review household funds, logs, daily notes, service documentation, and incident reports for accuracy and completeness.

Staff Support & Leadership

• Provide coaching, support, and accountability to DSPs and House Managers.
• Assist with scheduling, call-outs, and staffing coverage.
• Help orient and train new staff and reinforce agency expectations and best practices.
• Report performance concerns to the Program Manager and assist with corrective actions as directed.

Documentation & Administration

• Complete required documentation accurately and timely, including summaries, progress notes, follow-up reports, and service records.
• Review staff notes, timesheets, medical records, and service logs for accuracy.
• Use agency scheduling, electronic records, and reporting systems appropriately.

Communication & Collaboration

• Maintain professional communication with individuals, families, guardians, CCSs, House Managers, DSPs, nurses, Program Managers, and other team members.
• Attend staff meetings, DDA trainings, and agency-required events.
• Collaborate with leadership to ensure continuity, quality, and timely resolution of concerns.

Minimum Requirements

• Associate degree in Human Services or related field; Bachelor’s preferred.
• At least 3 years of experience supporting individuals with developmental disabilities.
• Valid driver’s license, reliable transportation, and active auto insurance.
• Full driver’s license with no more than 3 driving points.
• Strong communication, documentation, organization, and follow-through skills.
• Ability to lift up to 50 lbs when required.

Preferred Qualifications

• Experience with a Maryland DDA residential or community-based provider.
• Knowledge of DDA and COMAR requirements.
• Experience coordinating services, coaching staff, or leading DSP teams.
• Strong time-management and problem-solving skills.

Why Join Helpful Hearts?

• Mission-driven and supportive work environment.
• Meaningful work supporting individuals with developmental disabilities.
• Professional growth and advancement opportunities.
• Competitive salary and benefits.

Schedule

• Full-time
• Occasional evenings and weekends
• On-call responsibilities as assigned

Benefits

• Professional development assistance
• 401(K) retirement plan
• Competitive salary
• Opportunities for advancement