DDA Program Manager

WINDSOR WOODS; Pikesville (MD); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Training & development

Vision insurance

Paid Time Off

Career Growth Opportunities

Job summary

WINDSOR WOODS in Pikesville, MD is seeking a DDA Program Manager to oversee services for individuals with intellectual and developmental disabilities. This role involves ensuring compliance with regulatory requirements, coordinating communication among stakeholders, and promoting the independence of service recipients.

The ideal candidate will have management experience in DDA healthcare, a related bachelor's degree, and strong communication skills. This position offers opportunities for professional development and competitive benefits.

Qualifications

• Minimum of three years of management experience in DDA healthcare or related.
• Experience working with individuals with intellectual and developmental disabilities.
• Valid Maryland driver's license and reliable transportation required.

Responsibilities

• Oversee daily operations of residential and community support programs.
• Promote independence and monitor progress towards personal goals.
• Ensure compliance with Maryland DDA regulations and documentation.

Skills

Management experience in DDA healthcare

Knowledge of Maryland DDA regulations

Strong communication skills

Problem-solving skills

Experience with scheduling systems

Attention to detail

Education

Bachelor's degree in Human Services or related field

Tools

Microsoft Office

Electronic documentation systems

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Training & development
• Vision insurance
• Paid Time Off
• Career Growth Opportunities

Job Summary: Windsor Woods Home Care is seeking a highly organized, dependable, and detail-oriented DDA Program Manager to oversee services for individuals with intellectual and developmental disabilities. This position ensures compliance with Maryland Developmental Disabilities Administration (DDA) regulations, Medicaid Waiver requirements, COMAR standards, and person-centered practices. Responsibilities include coordinating communication among individuals receiving services, families, direct support professionals, and regulatory agencies to ensure safe, high-quality, individualized supports. The Program Manager monitors service delivery, maintains compliance, facilitates care planning, reviews documentation, supports staff in meeting program goals, and promotes each individual's independence and quality of life. The position also develops and implements policies and procedures to ensure operational excellence and compliance with state and federal requirements.

Primary Responsibilities

• Program Oversight and Service Coordination – Oversee daily operations of residential, day, employment, and community support programs.
• Coordinate services according to each individual's Person-Centered Plan (PCP).
• Coordinate with families, guardians, nurses, behavior specialists, and CCS agencies.
• Person-Centered Support – Promote independence, self-determination, and community inclusion; monitor progress toward personal goals and outcomes; ensure meaningful employment, education, recreation, and community opportunities.
• Staff Supervision and Development – Hire, train, and supervise Direct Support Professionals (DSPs); conduct performance evaluations and coaching; ensure completion of required DDA and agency training; manage staffing schedules and coverage.
• Regulatory Compliance – Ensure compliance with Maryland DDA regulations, COMAR requirements, Medicaid Waiver standards, CMS Home and Community-Based Services (HCBS) requirements; maintain readiness for licensing and quality assurance reviews.
• Health, Safety, and Risk Management – Monitor medical, behavioral, and environmental needs; ensure medications, appointments, and health supports are properly managed; investigate and report incidents; develop corrective actions.
• Documentation and Quality Assurance – Review progress notes and service documentation; ensure timely completion of reports and assessments; maintain records required for Medicaid billing and DDA audits; monitor service quality and participant satisfaction.
• Team Collaboration – Participate in PCP meetings and annual reviews; communicate with CCS agencies, families, guardians, healthcare professionals, and state agencies; assist with admissions, transitions, and discharge planning.
• Budget and Administrative Management – Manage program expenses and staffing resources; ensure services authorized and provided within approved funding limits; assist with utilization and productivity monitoring.

Qualifications

• Bachelor's degree in Human Services, Psychology, Social Work, Nursing, Rehabilitation, or a related field.
• Minimum of three (3) years of management experience in DDA healthcare, DDA homecare, or DDA management services.
• Experience working with individuals with intellectual and developmental disabilities.
• Knowledge of Maryland DDA regulations, COMAR 10.22 requirements, Person-Centered Planning, LTSS Maryland system, Incident Management and quality assurance processes.
• Supervisory experience with strong communication skills.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Experience with scheduling systems, Microsoft Office, email communication, and electronic documentation systems.
• Strong attention to detail and problem-solving skills.
• Ability to maintain confidentiality and professionalism.
• Valid Maryland driver's license and reliable transportation; current driving record must be submitted during the hiring process.
• Current cleared CJIS background check.