DD Program Manager — Lead, Coordinate & Train

ViaQuest; Kent (OH); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid training

Benefits package including medical,視on

Job summary

ViaQuest Residential Services in Kent, Ohio, is seeking a Full-Time on-call supervisor to ensure high-quality services for individuals with developmental disabilities. The role coordinates who/what/when of services, oversees staff, and maintains strong community connections.

A HS diploma plus 3 years of relevant experience is required; a Bachelor’s or Master’s degree is preferred. We offer paid training and a comprehensive benefits package for full-time employees, including medical, vision,

Qualifications

• High school diploma/GED and 3 years of experience in the field of developmental disabilities is required.
• Bachelors’ or Masters’ level degree in a related field is preferred.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Displays strong communication skills and possess excellent decision-making and time-management skills.

Responsibilities

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Skills

Customer service

Communication skills

Supervisory experience

Time management

Decision making

Education

High school diploma/GED

Bachelor's or Master's degree preferred

Job description

ViaQuest Residential Services in Kent, Ohio, is seeking a Full-Time on-call supervisor to ensure high-quality services for individuals with developmental disabilities. The role coordinates who/what/when of services, oversees staff, and maintains strong community connections.

A HS diploma plus 3 years of relevant experience is required; a Bachelor’s or Master’s degree is preferred. We offer paid training and a comprehensive benefits package for full-time employees, including medical, vision,