General Manager: Lead Team, Elevate Guest Experience

Ontario Trillium Foundation; New Orleans (LA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Competitive Salary

Paid Time Off

Employee Discounts

Job summary

CC's Coffee House is seeking a General Manager to lead a dynamic team and uphold our culture and standards. You will coach and support staff, manage labor and scheduling, and drive exceptional guest experiences in a fast-paced environment.

You will conduct performance appraisals, oversee new hire training, and ensure clear communication through pre-shift meetings and training materials. You will partner with the District Manager on local marketing initiatives and contribute to ongoing growth.

Qualifications

• Leads and develops a team to meet operational goals.
• Ensures effective communication and ongoing staff development.
• Controls labor, scheduling, and coverage to maintain efficiency.
• Delivers high-quality guest experiences through coaching and standards.
• Partners with district leadership on local marketing initiatives.

Responsibilities

• Coach and motivate team; oversee labor and scheduling.
• Conduct performance appraisals and provide training for new hires.
• Lead pre-shift meetings and create training materials.
• Drive guest satisfaction through exceptional service and culture.
• Collaborate with District Manager on local marketing efforts.

Skills

Team leadership

Coaching

Performance appraisals

New hire training

Guest service excellence

Communication

Job description

CC's Coffee House is seeking a General Manager to lead a dynamic team and uphold our culture and standards. You will coach and support staff, manage labor and scheduling, and drive exceptional guest experiences in a fast-paced environment.

You will conduct performance appraisals, oversee new hire training, and ensure clear communication through pre-shift meetings and training materials. You will partner with the District Manager on local marketing initiatives and contribute to ongoing growth.