DC Operations & Process Excellence Lead - East

HP; Hagerstown (MD); On-site; USD 93,000 - 144,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave

Holidays

Paid vacation and sick leave

US benefits overview link

Job summary

HP, Inc. in Hagerstown, MD is seeking a Distribution Center Manager - East for full-time onsite leadership focused on process optimization, project management, and technical excellence. The role drives continuous improvement in logistics and partners with cross-functional teams to enable key business initiatives.

You will lead Lean/Six Sigma programs, manage 3PL coordination, and develop dashboards and playbooks while mentoring engineers and analysts to sustain performance improvements.

Qualifications

• Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Research, or related discipline.
• 7+ years job-related experience and 5+ years managing high performing teams.
• Experience delivering complex, cross-functional projects in distribution, fulfilment, or manufacturing environments.
• Advanced analytical skills with proficiency in tools such as Power BI, Tableau, SQL etc.

Responsibilities

• Manage the distribution center associates and 3PL partners.
• Scope, design, and lead high-impact projects from concept through stabilization, ensuring alignment with cost, service, and environmental goals
• Analyse end-to-end supply-chain data; build business cases and present recommendations to senior leadership in Operations, IT, Finance, and Sustainability
• Act as primary liaison between DC operations and Engineering, IT, Finance, Global Process Owners, and 3PL vendors for technology deployments and capital projects
• Partner with the 3PL WMS team to define operational requirements, test new functionality, and validate system performance; elevate issues and track resolution
• Develop metrics dashboards, SOPs, and best practice playbooks, train people leaders and associates on new standards
• Conduct root-cause analyses for systemic service or quality issues, drive corrective and preventive actions in collaboration with People Managers
• Lead HP’s continuous-improvement roadmap using Lean/Six Sigma, value-stream mapping, and digital-twin modelling; track ROI and sustainment
• Ensure adherence to regulatory or HP standards within project scope
• Mentor supervisors, engineers, and analysts informally, fostering a culture of learning and innovation

Skills

Influencing and communication

Project leadership

Analytical thinking

Change management

Education

Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Research, or related discipline

Tools

Power BI

Tableau

SQL

Job description

HP, Inc. in Hagerstown, MD is seeking a Distribution Center Manager - East for full-time onsite leadership focused on process optimization, project management, and technical excellence. The role drives continuous improvement in logistics and partners with cross-functional teams to enable key business initiatives.

You will lead Lean/Six Sigma programs, manage 3PL coordination, and develop dashboards and playbooks while mentoring engineers and analysts to sustain performance improvements.