DC IT Operations Specialist — On‑Site Infrastructure & Support

Dollar Tree Stores; Chesapeake (VA); On-site; USD 38,572 - 41,328; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Flexible spending account

Life insurance

Disability insurance

401k

Paid time off

Paid holidays

Employee stock purchase plan

Job summary

Dollar Tree Stores is seeking a DC Technical Support Specialist to manage day-to-day IT operations at distribution centers, supporting Windows 11 desktops, WAN/LAN routing, servers, PDT devices, printers, and telecom gear. The role reports to the DC Technical Services Manager and requires hands-on incident handling, account administration, and end-user support at the Chesapeake facility.

You will collaborate with IT teams, maintain inventories, perform preventive maintenance, and provide

Qualifications

• Associate degree or equivalent experience in computer science or related field.
• Minimum 3 years supporting end users and networked devices.
• Certifications such as CompTIA A+ or Network+/Security+ preferred but not required.

Responsibilities

• Install and configure infrastructure in Distribution Centers using documented procedures.
• Manage access to computer rooms and inventory hardware/software.
• Troubleshoot end-user and network problems with escalation to cross-functional teams.
• Use ServiceNow to manage incidents and requests, ensuring SLA adherence.
• Provide on-the-job training to DC staff on IT systems and applications.

Skills

Communication

Troubleshooting

Autonomy

Customer service

Education

Associate’s degree or equivalent

Tools

SNOW ticketing

Microsoft Server OS

Active Directory

Hyper-V

VMware

SSMS

DHCP

Networking protocols

VoIP

Putty

Linux

FileZilla

Zabbix/SCOM monitoring

APC/Vertiv components

Job description

Dollar Tree Stores is seeking a DC Technical Support Specialist to manage day-to-day IT operations at distribution centers, supporting Windows 11 desktops, WAN/LAN routing, servers, PDT devices, printers, and telecom gear. The role reports to the DC Technical Services Manager and requires hands-on incident handling, account administration, and end-user support at the Chesapeake facility.

You will collaborate with IT teams, maintain inventories, perform preventive maintenance, and provide