Daytime User Support Tech

Virginia's Community College System; Richmond (VA); On-site; USD 26,000 - 33,000; Part time

Job summary

Central Virginia Community College is seeking a part-time Daytime User Support Tech to assist with routine IT support, hardware repairs, software upgrades, and AV setup. The role involves documenting procedures and collaborating with IT staff on various projects.

The candidate should have an AAS in Computer Information Systems or related field and experience with Windows 10/11 and Microsoft Office. The position is 29 hours per week, not to exceed 1450 hours annually, located in Lynchburg, VA.

Qualifications

• Working knowledge of installation, planning, repair and maintenance of computers, associated peripheral equipment, and desktop software programs including Microsoft Office, and audio/visual equipment.
• Familiarity with local area networks.
• Demonstrated knowledge of troubleshooting methods and procedures, equipment testing, and use of diagnostic tools.

Responsibilities

• Provide user assistance and support for computer software, hardware repair, maintenance, and audio/visual equipment.
• Develop documentation including user tips and instructions, and procedures to streamline tasks for IT staff.
• Document problem resolution/status and forward complex issues to higher-level staff.
• Install computers and peripherals and perform routine software upgrades.
• Coordinate and assist IT projects and tasks, including lab reloads, hardware upgrades, and audio/visual setup.

Skills

Customer service

Communication skills

Troubleshooting

Inventory control

Teamwork

Education

AAS in Computer Information Systems

Tools

Windows 10

Windows 11

Microsoft Office

Job description

Working Title Daytime User Support Tech Role Title Computer Operations Techn I Role Code 39011-SW FLSA Nonexempt Pay Band 03 Position Number 292W0508 Agency Central Virginia Community College Division Central Virginia Community College (Div) Work Location Lynchburg - 680 Hiring Range $19.00 to $24.00 hourly Emergency/Essential Personnel No EEO Category 3-Technicians Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule

29 hours per week not to exceed 1450 hours annually

Sensitive Position No Job Description

Central Virginia Community College is located in Lynchburg, Virginia, in view of the Blue Ridge Mountains. CVCC is a comprehensive two-year institution of higher education with an enrollment of approximately 5,000 students in occupational/technical programs and university-parallel/college transfer programs.

This position provides support and responds to information technology work requests primarily involving routine user assistance and support for computer software, hardware repair, maintenance, and provide support for audio/visual equipment. Develop documentation including user tips and instructions, and procedures to streamline tasks performed by other Information Technology staff. Document problem resolution/status and forward more complex issues to higher-level staff. Install computers and associated peripherals and perform routine software upgrades. Serve as a member of the Information Technology team and assist other Information Technology staff in problem resolution and in the coordination/completion of information technology projects and tasks, including but not limited to lab reloads, hardware upgrades, and audio/visual setup.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Working knowledge of the installation, planning, repair and maintenance of computers, associated peripheral equipment, and desktop software programs including Microsoft Office, and audio/visual equipment. Familiarity with local area networks. Demonstrated knowledge of troubleshooting methods and procedures, equipment testing, and use of a variety of diagnostic hardware and software tools and equipment. Experience working with Windows 10 and Windows 11. Excellent customer service skills. Demonstrated ability to perform installation, configuration, integration, upgrading, repairing and maintenance of computer hardware and software systems. Ability to perform inventory control functions. Demonstrated ability to communicate effectively orally and in writing, and to work with a diverse group of individuals.

Additional Considerations

AAS in Computer Information Systems or related field. An equivalent combination of training and experience indicating possession of the preceding knowledge, skills and abilities may substitute for education and experience.

Operation of a State Vehicle No Supervises Employees No Required Travel

Minimal