Computer Operations Evening Tech

Commonwealth of VA Careers; Lynchburg (VA); On-site; USD 29,000 - 36,000; Part time

Job summary

Central Virginia Community College in Lynchburg, VA is seeking a Part-Time Computer Operations Evening Tech to support IT operations from 12pm to 7pm, Monday through Thursday. The role focuses on user assistance, hardware and software maintenance, and AV equipment support in a college setting.

The ideal candidate will have an AAS in Computer Information Systems or related field, strong customer service, and solid Windows troubleshooting skills.

Qualifications

• Experience providing user assistance and IT support.
• Familiarity with desktop software and hardware maintenance.
• Strong written and oral communication skills.

Responsibilities

• Respond to IT work requests for software, hardware, and AV equipment.
• Install computers and peripherals and perform routine upgrades.
• Develop user tips and procedures to streamline tasks for IT staff.
• Document problem resolution and escalate complex issues.

Skills

Customer service

Problem solving

Windows troubleshooting

LAN familiarity

Documentation

Education

AAS in Computer Information Systems

Tools

Microsoft Office

Job description

Title: Computer Operations Evening Tech

Agency: Central Virginia Community College

Location: Lynchburg - 680

FLSA: Nonexempt

Hiring Range: $21.00 - $26.00

Full Time or Part Time: Part Time

Additional Detail

Job Description:

Central Virginia Community College is located in Lynchburg, Virginia, in view of the Blue Ridge Mountains. CVCC is a comprehensive two-year institution of higher education with an enrollment of approximately 5,000 students in occupational/technical programs and university-parallel/college transfer programs. This position provides support Monday through Thursday 12pm – 7pm (28 hours per week). Respond to information technology work requests primarily involving routine user assistance and support for computer software, hardware repair, maintenance, and provide support for audio/visual equipment. Develop documentation including user tips and instructions, and procedures to streamline tasks performed by other Information Technology staff. Document problem resolution/status and forward more complex issues to higher-level staff. Install computers and associated peripherals and perform routine software upgrades. Serve as a member of the Information Technology team and assist other Information Technology staff in problem resolution and in the coordination/completion of information technology projects and tasks, including but not limited to lab reloads, hardware upgrades, and audio/visual setup.

Minimum Qualifications:

Working knowledge of the installation, planning, repair and maintenance of computers, associated peripheral equipment, and desktop software programs including Microsoft Office, and audio/visual equipment. Familiarity with local area networks. Demonstrated knowledge of troubleshooting methods and procedures, equipment testing, and use of a variety of diagnostic hardware and software tools and equipment. Experience working with Windows 10 and Windows 11. Excellent customer service skills. Demonstrated ability to perform installation, configuration, integration, upgrading, repairing and maintenance of computer hardware and software systems. Ability to perform inventory control functions. Demonstrated ability to communicate effectively orally and in writing, and to work with a diverse group of individuals.

Additional Considerations:

AAS in Computer Information Systems or related field. An equivalent combination of training and experience indicating possession of the preceding knowledge, skills and abilities may substitute for education and experience.