Daytime User Support Tech

Virginia's Community College System; Lynchburg (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Central Virginia Community College in Lynchburg, Virginia, is hiring a Daytime User Support Tech to provide end-user IT assistance for software, hardware, and AV equipment. The role develops documentation and procedures to streamline tasks for IT staff, including problem-resolution tracking and routine upgrades.

The position works as part of the Information Technology team, installing computers and peripherals, and coordinating lab reloads, hardware upgrades, and AV setup with colleagues.

Qualifications

• Knowledge of installing, repairing and maintaining computers and peripherals.
• Familiarity with local area networks and AV equipment.
• Troubleshooting methods and diagnostic testing experience.
• Experience with Windows 10 and Windows 11.
• Excellent customer service skills in IT support.

Responsibilities

• Provide daytime user IT support and respond to routine work requests.
• Develop documentation, user tips, and standard procedures.
• Install computers and peripherals; perform software upgrades.
• Forward complex issues to higher-level staff and assist with IT projects.
• Support lab reloads, hardware upgrades, and AV setup.

Skills

IT support

Windows 10/11

LAN familiarity

Diagnostics tools

Customer service

Education

AAS in Computer Information Systems

Tools

Diagnostic hardware/software tools

AV equipment familiarity

Job description

Central Virginia Community College, located in Lynchburg, Virginia, is hiring a Daytime User Support Tech. This position provides support and responds to information technology work requests primarily involving routine user assistance and support for computer software, hardware repair, maintenance, and support for audio/visual equipment.

The position develops documentation including user tips and instructions, and procedures to streamline tasks performed by other Information Technology staff. Duties include documenting problem resolution/status and forwarding more complex issues to higher-level staff, installing computers and associated peripherals, and performing routine software upgrades. The position serves as a member of the Information Technology team and assists other IT staff in problem resolution and in the coordination/completion of information technology projects and tasks, including lab reloads, hardware upgrades, and audio/visual setup.

Required Qualifications

• Working knowledge of the installation, planning, repair and maintenance of computers, associated peripheral equipment, and desktop software programs including Microsoft Office, and audio/visual equipment
• Familiarity with local area networks
• Demonstrated knowledge of troubleshooting methods and procedures, equipment testing, and use of diagnostic hardware and software tools
• Experience working with Windows 10 and Windows 11
• Excellent customer service skills

Additional Considerations

AAS in Computer Information Systems or related field. An equivalent combination of training and experience may substitute for education and experience.