Daytime IT Support Technician — Windows, AV & User Help

Virginia's Community College System; Lynchburg (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Central Virginia Community College in Lynchburg, Virginia, is hiring a Daytime User Support Tech to provide end-user IT assistance for software, hardware, and AV equipment. The role develops documentation and procedures to streamline tasks for IT staff, including problem-resolution tracking and routine upgrades.

The position works as part of the Information Technology team, installing computers and peripherals, and coordinating lab reloads, hardware upgrades, and AV setup with colleagues.

Qualifications

• Knowledge of installing, repairing and maintaining computers and peripherals.
• Familiarity with local area networks and AV equipment.
• Troubleshooting methods and diagnostic testing experience.
• Experience with Windows 10 and Windows 11.
• Excellent customer service skills in IT support.

Responsibilities

• Provide daytime user IT support and respond to routine work requests.
• Develop documentation, user tips, and standard procedures.
• Install computers and peripherals; perform software upgrades.
• Forward complex issues to higher-level staff and assist with IT projects.
• Support lab reloads, hardware upgrades, and AV setup.

Skills

IT support

Windows 10/11

LAN familiarity

Diagnostics tools

Customer service

Education

AAS in Computer Information Systems

Tools

Diagnostic hardware/software tools

AV equipment familiarity

Job description

Central Virginia Community College in Lynchburg, Virginia, is hiring a Daytime User Support Tech to provide end-user IT assistance for software, hardware, and AV equipment. The role develops documentation and procedures to streamline tasks for IT staff, including problem-resolution tracking and routine upgrades.

The position works as part of the Information Technology team, installing computers and peripherals, and coordinating lab reloads, hardware upgrades, and AV setup with colleagues.