Program Assistant - Sarah's House (Mornings)

Catholic Charities of Baltimore; Fort Meade (MD); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health/Dental/Vision

Vacation/sick/holiday pay

403(b) Retirement Plan

Tuition Advancement

Paid Parental Leave

Job summary

Catholic Charities of Baltimore's Sarah’s House is seeking a Program Assistant to provide information, assistance, and security for guests. The role runs Monday–Friday, 7 AM–3 PM (40 hours/week) in a supportive housing setting offering emergency shelter and services to families in Anne Arundel County.

The ideal candidate will be welcoming, reliable, and able to handle tense situations with care; CPR/First Aid and ServSafe are required within six months.

Qualifications

• One year of related experience preferably with homeless or at-risk populations.
• Must be CPR and/or First Aid certified within six months.
• ServSafe certification within six months.
• Driver's license and ability to drive; 2 years driving experience; 21+

Responsibilities

• Maintain a safe and secure environment inside and outside properties for clients, staff, volunteers, and visitors.
• Monitor policy compliance, report incidents, write violations, and respond to emergencies as required.
• Work with clients and volunteers, demonstrating the program’s philosophy through actions and communication.
• Maintain logs and files; document events accurately.
• Inform residents about their rights and the grievance process.
• Monitor building activity to ensure safety and policy compliance.
• React to emergencies professionally and appropriately.
• Perform other duties as assigned.

Skills

Computer skills

Reliability

Communication

De-escalation

Teamwork

Job description

Pay Rate: $16.75 hour

Catholic Charities of Baltimore, Sarah’s House, is looking for a Program Assistant, who will provide information, assistance, and security to the program and its guests. The ideal candidate will conduct their work in a welcoming and hospitable manner towards all clients, volunteers, and visitors through their personal actions and assistance. Monday-Friday 7 AM - 3 PM (40 hours per week)

Sarah’s House is a supportive housing program offering emergency shelter and project-based housing with an array of service for families experiencing homelessness in Anne Arundel County. We provide safe shelter, daily meals, and casework support for those in need. As a supportive housing program for families experiencing homelessness, Sarah’s House is much more than just a safe place to sleep. Our goal is to effective positive change in the families we serve by providing supportive services.

JOB DUTIES & RESPONSIBILITIES:

• Work to maintain a safe and secure environment both inside and outside properties for clients, staff members, volunteers, and visitors.
• Handle specialized tasks which include monitoring the compliance of policies and procedures, reporting incidents, writing violations, and emergency intervention as required.
• Willingly works with clients and volunteers, demonstrating the philosophy of Catholic Charities and the program through participation in activities, positive communication, and helpful attitude.
• Maintain logs and files related to various programs, records entries accurately reflecting events as they occurred.
• Ensure residents are aware of their rights and the grievance process.
• Monitor building activity to help ensure safety, security, and compliance with building policies and procedures.
• React to emergency situations appropriately and in a professional manner.
• Perform other duties as assigned.

PROGRAM/POSITION SPECIFIC DUTIES:

Employees working in the following program(s) have additional responsibilities and/or requirements in addition to the others listed. These include, but are not limited to:

SARAH’S HOUSE (402000):

• Conducts room inspections and assesses level of compliance to established standards. Identifies areas requiring additional work and brings to the attention of the supervisor.
• Provide general assistance to guests and assist in various aspects of delivery of services including assisting in the operation of meals, clothing, laundry, restroom, and shower rooms.
• Provides transportation to residents in accordance with established policies. Includes driving program vehicles in a safe manner and maintaining all necessary documentation.
• Operating motor vehicles or heavy equipment.
• Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver’s license issued by the state of residence. There can be no state issued restrictions on the licenses that would impede driver’s ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record.

EXPERIENCE REQUIREMENTS:

• One year of related experience preferably working with the homeless or at-risk populations

CERTIFICATION/LICENSURE:

• Must be certified in CPR and/or First Aid within six months of employment.
• ServSafe® (ODB, Sarah’s House and WHRC - 402000) within six months of employment.

REQUIRED SKILLS & ABILITIES:

• Ability to utilize, or willingness to learn computer systems and software, necessary to perform position functions. (Basic computer, web browsing, online training, and email usage skills).
• Shows reliability by being punctual; maintains consistent attendance.
• Good social skills with respectful demeanor toward staff, clients, and visitors.
• Ability to remain calm in stressful situations.
• Ability to intervene between 2 or more people in a non-violent manner.
• Knowledge of basic concepts of personal care, housekeeping, and other care areas.
• Ability to relate to and show consideration for a variety of personalities.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• Medium work that includes moving objects up to 50 pounds.
• Ascending or descending ladders, stairs, scaffolding, ramps, poles, etc.
• Remaining in a stationary position, often standing, or sitting for prolonged periods.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement
• Paid Parental Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that beliefs that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer