Front of House / Customer Service Manager - Evening Shift

Ontario Trillium Foundation; Walker (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

PTO

401(k)

Bonus opportunities

Leadership development

Free shift meals

Job summary

Chick-fil-A Alpine Ave is seeking a Front of House / Customer Service Manager for the evening shift. You will supervise the front-of-house team, ensure guest satisfaction, and uphold brand standards during a high-volume service window.

The role starts as a Manager in Training with a pay range of $18–$24/hour. It is a full-time, on-site management position with opportunities for leadership development and growth within the restaurant.

Qualifications

• Demonstrated leadership in fast-paced service environments.
• Strong communication and interpersonal skills for team and guest interaction.
• Experience in customer service, hospitality, or restaurant management is preferred.

Responsibilities

• Lead the front-of-house team during the evening shift (2PM–close).
• Supervise staff, ensure hospitality and guest satisfaction.
• Maintain safety, cleanliness, and adherence to policies.
• Resolve guest issues and coach team members to improve service.

Skills

Leadership

Communication

Interpersonal skills

Customer service

Hospitality

Team supervision

Guest-first mindset

Job description

Front of House / Customer Service Manager – Evening Shift

We're hiring a Front of House / Customer Service Manager to lead our evening (closing) shift at Chick-fil-A Alpine Ave! If you have experience in restaurant management, hospitality, or guest service leadership, this could be your next career move.

At Chick-fil-A, we're more than just a job — we're an opportunity. We're looking for a hospitality-minded leader to help Chick-fil-A Alpine Ave be a light in our community. Our goal is to Win Hearts Every Day through Operational Excellence and Second-Mile Service. If that sounds like the kind of guest experience you love creating, we'd love to talk!

As a manager here, you'll oversee day-to-day restaurant operations during your shift — supervising your team, managing guest service, and keeping the front of house running smoothly. If you've got customer service, hospitality, or food service leadership experience and you're looking for a great place to grow your management career, there's a spot here for you. Restaurant industry experience is welcome but not required — we're open to any kind of team lead, supervisor, or shift lead background, formal title or not, including candidates coming from other quick-service restaurant (QSR) brands.

This role starts as a Manager in Training so we can make sure it's the right fit on both sides. Pay for this position ranges $18–$24/hour.

Schedule: This role covers our evening shift, 2PM until close (11PM). Friday and Saturday availability is required. This is a full-time management position.

What you'll do (Shift & Team Leadership):

• Lead and supervise the front of house team, keeping everyone focused on hospitality, guest service, and customer satisfaction between 2PM and close
• Oversee order accuracy and quality control to make sure guests get exactly what they ordered
• Manage workflow and pacing to hit our restaurant's speed-of-service and guest wait-time standards
• Maintain a clean, safe dining and service environment, following all food safety and sanitation protocols
• Ensure compliance with minor labor laws throughout the shift
• Coordinate break scheduling to support staff well-being and team morale
• Monitor performance bottlenecks (\"pinch points\") during rushes and step in with hands-on problem-solving
• Jump into any front-of-house or guest service task as needed to support the team
• Handle guest complaints and service recovery, escalating complex issues to upper management
• Coach, mentor, and give feedback to team members, building a positive, respectful team culture
• Communicate performance issues or policy violations to management for follow-up
• Uphold all company policies, procedures, and brand standards

What we're looking for:

• Strong leadership, communication, and interpersonal skills
• A background in customer service, hospitality, food service, or restaurant/retail management (formal or informal leadership experience both welcome)
• Comfort supervising a team in a fast-paced, high-volume environment
• A guest-first, service-oriented mindset

Benefits:

• Pay: $18–$24/hour
• PTO
• Health insurance, with a $325 Operator contribution
• Dental coverage
• 401(k)
• Bonus opportunities
• Access to scholarships
• Closed Sundays — every Chick-fil-A location closes on Sundays, so you'll always have that day for family and friends
• Leadership development and career growth opportunities, including access to a Leadership Library
• Free food — up to $10.10 per shift worked
• Food donations available for your organization, event, or extracurricular activities

It's a great place to work. At Chick-fil-A, our operators see their team as more than employees — you're a valued part of the restaurant.