Daytime Concierge: Create Welcoming Resident Experiences

Bozzuto; Silver Spring (MD); On-site; USD 22,000 - 30,000; Full time

Job summary

Bozzuto is seeking a Daytime Concierge in Silver Spring, MD. You will be the first point of contact for prospects and residents, creating stellar first impressions and building ongoing positive relationships. You will manage front desk duties, assist with events, and help foster a welcoming community.

The role requires 2+ years in hospitality or related fields, excellent communication, and a customer-focused mindset. Weekend/evening shifts may be required to cover operations.

Qualifications

• 2+ years' experience in a hospitality, retail, travel or hotel environment.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and a knack for anticipating a customer's needs.
• A customer-focused mentality.

Responsibilities

• Solving problems and providing timely assistance to residents and prospects with care.
• Event planning - executing meaningful events and activities that engage residents and foster a sense of community.
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community.
• Generating awareness, interest and excitement via social media.
• Encouraging happy customers to share the love by writing reviews on social networking sites.
• Obessively organizing front desk logs, package rooms, club room reservations and freight elevators.
• Working weekends or evenings depending on the shift.

Skills

Hospitality experience

Communication skills

Professional appearance

Software proficiency

Attention to detail

Customer-focused

Tools

Various software/apps

Job description

Bozzuto is seeking a Daytime Concierge in Silver Spring, MD. You will be the first point of contact for prospects and residents, creating stellar first impressions and building ongoing positive relationships. You will manage front desk duties, assist with events, and help foster a welcoming community.

The role requires 2+ years in hospitality or related fields, excellent communication, and a customer-focused mindset. Weekend/evening shifts may be required to cover operations.